Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
During a time of prosperity toward the end of the 19th Century, Swedish tailor August Stenström became an entrepreneur at the forefront of new techniques and impressions. In 1883, he established his retail business in Helsingborg through personal shirt manufacturing and was soon to realize the great potential that industrial production held. This era marked the birth of Stenströms shirt factory.
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Quality and fit have been the foundation of Stenströms since the very beginning. We have never taken shortcuts when choosing our materials and never wavered on our premium sewing techniques, meaning the best materials are found in every product.
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Our philosophy is to constantly look into how we can improve our offer to meet the future with products that are fashionably relevant, but at the same time provide a timeless elegance and quality.
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Today, across the world there is a desire for brands to make sustainable, quality clothing. This, an ideal highlighted throughout the fashion industry and one that Stenströms has maintained from the very start, 125 years ago.
In Helsingborg, tailor August Stenström was overloaded with orders. The rumor that he made the best and most fashionable shirts had spread and the elegant gentlemen of the time all wanted a Stenströms shirt. In the same year, the first Stenströms factory was built in the heart of Helsingborg.
The factory had grown into Scandinavia's largest shirt factory with 140 employees and new, larger premises were put into use. During the 20th Century, Helsingborg was a city of consuls, shipowners and sea captains. This meant that the city naturally had regular contact with the outside world, and the outside world was close to developments in Helsingborg. Stenströms shirts were exported from the very start. At that time, the shirt had starched, loose collars and cuffs.
August Stenström dies, aged 83. Daughter Ingeborg Stenström replaces him as manager of the shirt factory. The shirt is now open all the way to the front and has a fixed collar
With women's gradual entry into working life and the white-collar sector, the need to look professional increased. The women's blouse Ulla is launched to meet the demand for high-quality women's workwear.
Ingeborg runs the company successfully until her death in 1956. Cousin Lars Béen takes over as main owner and CEO and Rolf Norström becomes a partner. Under their leadership, the shirts and materials are developed, and the nylon shirts have their heyday in Stenströms collections as well.
Stenströms becomes a royal court supplier to the Swedish King
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Stenströms Skjortfabrik officially becomes the royal court supplier to King Gustav VI Adolf, and in 1973 the honorary appointment is renewed by King Carl XVI Gustav and eventually also by Queen Silvia. Sofiero Castle on the outskirts of Helsingborg was King Gustav VI Adolf's summer residence and the king, like other members of the royal house, were regular customers of Stenströms.
The current shirt factory at Berga in Helsingborg is inaugurated. At most, 250 seamstresses work here. The 1960s were marked by a completely new type of fashion image, where the obligatory white shirt was increasingly replaced by a more informal light blue. The years that followed showed an increased interest in figure-hugging men's and women's shirts as well as shirts with patterns.
The Börje Bengtsson family buys Stenströms and the son Anders Bengtsson takes over as CEO in 1986. The yuppie culture of the 1980s gave rise to colorful, preferably striped shirts (often with a white collar).
Stenströms is acquired by Anders Bengtsson. The sellers are the siblings Magnus Bengtsson and Annelie Anderberg, who own the company in equal shares together with Anders. In the same year, in connection with the 110th anniversary, the contrast shirt is launched, which becomes a great sales success.
E-commerce is undergoing a fresh start (after previous digitalization efforts with a first launch back in 1998). Shirt fashion has become increasingly informal and new materials are introduced for men's shirts.
Investment is made in the newly built Drottningen property, where a new international showroom and modern warehouse have been completed to meet the needs of the future. New materials such as jersey make their way into the men's shirt.
Preparations for our 125-year anniversary in 2024 are in the progress. New exiting design ideas will be presented with the same focus on quality in every detail, which have been maintained since the start of the brand.
Every person at Stenströms makes the company what it is – a fun, creative, hard-working and forward-thinking company. Making high quality shirts and blouses with perfection in every detail is what Stenströms is all about. We are always in the lookout for people that are energetic, talented and committed with a passion for fashion and lifestyle.
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Stenströms is one of Sweden’s most well-known and respected brands. With a long history of creating long term relationships with both our customers and associates we continue to grow the brand with a respect for our heritage and vision for the future. Our culture is rooted in our values of relationships and our vision to be a world leader in the quality shirt concept for men and women.
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Working for Stenströms will be challenging and you will have the possibility to expand your skills in an atmosphere that encourages both personal and professional growth. Find our open positions below, you are also welcome to send your spontaneous job application to hr@stenstroms.com.
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All\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"HTMLContent\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"html\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Design your own Stenströms shirt
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At Stenströms, we never compromise on quality, regardless of whether it concerns fabrics, cutting or sewing. We simply want to offer you the best. With our Made to Measure concept, we give you the opportunity to create your very own Stenströms shirt according to personal measurements and wishes. Visit one of our retailers and choose from a large selection of fabrics, colors, collars and cuffs and by choosing unique details, you can create a shirt completely adapted to your style with a guaranteed fit. The team in the store have the option to save your measurements for future reference, so you can easily order a new Made to Measure Stenströms shirt at any time.
One of the main reasons for ordering a tailored shirt is to find the perfect fit for you. While a ready-to-wear shirt may fit you well, it's the small, subtle but important details that make the difference. Maybe you need the shirt sleeves longer, the waist slightly narrower or the collar in a different size than the shirt? The tailored shirt (Made to Measure) will be unique, just for you.
The fit is not the only reason to choose a tailored shirt, it's also the opportunity to choose unique details. When you order a Made to Measure shirt, you have the opportunity to decide exactly how you want it to look from the fit and smaller details including color of thread or buttons through to whether you want a patterned, plain or striped shirt? You can also choose the type of cuffs and collar you want to make your shirt more personal.
The first thing you need to decide is the fabric of your shirt. You will then be helped to choose a fit from our range of Superslim, Slimline, Fitted Body or Comfort models with a guide to help adjusting the measurements so that the shirt fits perfectly. You will then choose a collar from our wide range of models, the shape of the cuffs and then the buttons you desire.
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You can choose a contrasting fabric on the inside of the collar and cuffs and details such as colored buttons and buttonholes to make the shirt more personalized. If you want the shirt to be extra special, you can choose an embroidered monogram with your initials. At Stenströmswe have many fabrics to choose from, with new designs added every season. If you want the best of the best, then choose one of our Sea Island fabrics that feel just like wearing silk. The possibilities are endless!
Our skilled salespeople will help you create the perfect and personalized shirt with your specific measurements and it will be ready in about 4 weeks. Go to our Store locator and find the one closest to you, where our team will help to take your measurements and show you all the choices you can make to create your perfect shirt. You cannot order a Made to Measure shirt via our website, but we will help you with inspiration for your personal choices. Find a store.
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The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below). \\n \\n
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order. \\n \\n
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms. \\n \\n
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3. PRICES AND FEES
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Prices displayed on the website are in Swedish kronor (SEK), including value added tax (VAT). We offer free shipping and returns within Sweden. Find complete information about delivery- and return in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer. \\n \\n
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. We offer free shipping with Instabox and Postnord.
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Instabox Delivery to box – 1-2 business days
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Instabox Home Delivery – 1-2 business days
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Postnord MyPack Standard Delivery to Service Point – 1-3 business days
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Postnord MyPack Standard Delivery to box - 1-3 business days
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Box delivery
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Parcels are delivered to the box that you specified at checkout. When your order is delivered, you can pick up your package using a PIN code, which you will receive via text message. Note! Credentials with BankID may be required. The package is available in the box up to three days after arrival. If you are unable to pick up your delivery, the package will be returned to Stenströms. \\n
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When choosing Postnord's box, you need to download Postnord's app and identify yourself with a mobile BankID to collect your package.
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Home delivery
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The package will be delivered to your home, on weekday evenings between 17-22. You can choose the delivery date at checkout when you place your order.
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Service point delivery
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Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
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Fees for unclaimed packages.
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For packages that are not claimed as agreed, customers will be debited a fee off (249 SEK).
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Delivery delay
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If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost. \\n \\n
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5. PAYMENT
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Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
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Klarna invoice (30 days)
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Klarna account (pay in installments)
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Klarna direct payment (Bank transfer)
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Klarna card payment (VISA, Mastercard & AMEX)
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Card payment (VISA, Mastercard & AMEX)
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Swish
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PayPal \\n \\n
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6. RETURNS
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Right of withdrawal
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You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded. \\n
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To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product. \\n
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Instructions for how to return products are included with every delivery.
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Procedure for return
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When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. \\n \\n
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Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged. \\n \\n
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7. COMPLAINTS AND WARRANTY
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A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects. \\n \\n
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If you issue a complaint regarding a faulty product more than 24 months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty. \\n \\n
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For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com \\n \\n
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8. DISCLAIMERS
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Right of cancellation
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Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Liability
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Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
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Force Majeure
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In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
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Reservation for changes in tax and fees
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Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Reservation for delays in delivery due to circumstances beyond Stenströms control
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If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law. \\n \\n
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9. PERSONAL DATA AND CONFIDENTIALITY
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Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company. \\n \\n
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Personal data controller: \\n \\n
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AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden \\n \\n
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Customer information that is collected:
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Name
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Address
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E-mail address
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Telephone number
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History of purchases with Stenströms
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The information may also be shared with third parties and used for the purposes mentioned below:
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Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
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Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files: \\n \\n
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted. \\n
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics. \\n \\n
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Except from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles. \\n \\n
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
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3. PRICES AND FEES
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Prices displayed on the website are in Danish kroner (DKK), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
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UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
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UPS Standard Home Delivery – 3-5 business days (30 DKK)
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UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 DKK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
MobilePay
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Norwegian kroner (NOK), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 NOK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns.
\\n
\\n
If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
\\n
https://row.ups.com/ Company Alias: STENSTROEMS Login ID: STENSTROEMS Password: STENSTROEMS
\\n
\\n
Your prepaid label will be emailed to you.
\\n
\\n
7. COMPLAINTS AND WARRANTY
\\n
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Canadian dollars (CAD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (25 CAD)
\\n
UPS Express Home Delivery – 1-2 business days (28 CAD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CAD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (25 CAD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Swiss franc (CHF), excluding value added tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local value added tax (VAT).
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 CHF)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 CHF)
\\n
UPS Express Home Delivery – 1-2 business days (18 CHF)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CHF).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 CHF with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
iDEAL
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in United States Dollars (USD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (35 USD)
\\n
UPS Express Home Delivery – 1-2 business days (38 USD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (35 USD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in British Pounds Sterling (GBP), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 GBP)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 GBP)
\\n
UPS Express Home Delivery – 1-2 business days (18 GBP)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 GBP).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 GBP with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (30 AUD with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (20 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning on the website price or quantity. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Excerpt from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
Here, we have gathered the most common questions and answers we usually receive. When contacting us, always provide your order number, as well as the name and email address used on the order. This will help us to find your order more quickly and efficiently.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"contentPosition\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"center\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"width\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
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UPS Express Delivery to Access Point – 1-2 business days (35 USD)
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UPS Express Home Delivery – 1-2 business days (38 USD)
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When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
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UPS Standard Home Delivery – 3-5 business days (3 EUR)
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UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
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UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 DKK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Within Sweden, we offer free shipping and free returns. Within Europe, shipping to a UPS Access Point is free.
\\n
For returns outside Sweden, a return fee will be charged. Please see our Terms of Purchase §6 for the correct return fee.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
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Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
At Stenströms, we want to maintain the highest possible quality in everything we do. We choose to look at quality from three perspectives – it’s about our philosophy that guides us in everyday life, the products we offer, and our relationships with the world around us. With this as our starting point, we work to create attractive products that people want and can use for a long time and that people feel safe to wear, again and again. We call this Sustainable Craftsmanship.
We strive to make improvements in everything we do and consciously manage our impact on people, the environment and society. Our ambition is to make positive difference at all stages of our value chain, and we make sure that established policies are followed. By being transparent about how we work, we want people feel safe wearing our products and that they have been manufactured responsibly.
The products we design, shall stand the test of time, both for life’s major events and in everyday life. For us, quality means creating timeless designs, the pride we feel for the craftsmanship of making the garments and our conscious choice of materials. Together, this gives potential for the garments to be used for many occasions and may also be passed down to future generations.
Quality means being in close collaboration with our suppliers, having good relationships with our retailers and customers, but also our commitment to society. We have a responsibility for how our suppliers act in sustainability matters, from managing environmental impact to how their employees are treated. It is also important for us to actively drive positive change in society, as well as in the fashion industry.
The superslim model is designed for the man who wants an extra slim shirt with perfect mobility. This is our slimmest fit with slim sleeves and a narrow armhole. The body has two darts in the back.
For the grand finale of the festive season, why not turn up the glam?
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Shirts are essentials in every man's wardrobe – no other piece is as classic and versatile as the humble men's shirt.As a master shirtmaker, Stenströms offers exclusive clothes – stylish shirts with a modern fit, including business shirts for that important meeting, casual shirts for a stylish but relaxed vibe, and dress shirts for a tailored look. We have a wide range of timeless, high-quality shirts, so you’re sure to find the perfect shirt for every event.
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\\n
Find the right fit at Stenströms
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Stenströms has a choice of six fits for men's shirts, so everyone can find their perfect cut.
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Superslim – A close fitting and figure-hugging model.
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Slimline – Our most popular model – a slim-fit shirt that offers a good range of movement.
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Fitted Body – Also known as regular fit. This shirt offers more freedom of movement thanks to the two pleats at the back.
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Comfort – Our roomiest shirt, with a straight cut.
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1899 and 1899 Slim – Our finest shirts, with the highest quality tailoring and attention to detail. The Slim has a narrower fit.
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How to wear an Oxford shirt?
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The Oxford shirt is a real chameleon – a master at adapting to any occasion. Paired with chinos, it has a preppy, relaxed and casual vibe. If you are going for a more formal look, the Oxford shirt can be worn with a suit jacket and tie. If you’re new to Oxford shirts, start your collection with a classic blue or white shirt that will work in every situation.
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What is a button-down shirt?
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Button down means that the shirt collar has small buttons that hold the collar points in place. The shirt is sporty and relaxed rather than formal, making it a firm favourite in our casual shirt collection. Try a button-down shirt under a sweater for a modern and stylish look.
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Can you wear a men's shirt without a tie?
\\n
A tie is a nice touch, and either a bow tie or tie is a must for formal dress codes. If you are going for a casual look, there is no need to wear a tie, and a shirt such as an Oxford shirt can be worn with the top button left undone. A scarf can be a chic alternative if you prefer not to wear a tie.
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\\n
Should you tuck in your shirt?
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Generally speaking, yes, men's shirts should always be tucked in. However, some shorter, more casual shirts, like denim shirts or some linen shirts, can be worn without being tucked into trousers. Consider the overall look, which should be relaxed yet stylish. As a rule of thumb, an untucked shirt should end midway down the length of your trouser fly – any longer and it needs tucking in.
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Stenströms materials
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First of all, let's talk about the difference between materials and fabrics. When we talk about twill, twofold stretch, oxford, denim and jersey, we are talking about different types of fabrics, not materials. When we talk about materials, we mean things like cotton and linen. Both are natural materials and the most exclusive and comfortable choice because they are breathable and feel good against the skin. Most of Stenströms’ shirts are made from 100% finest Egyptian cotton, which is a sustainable, durable and soft material.
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Which style of shirt collar should I choose?
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Find the right shirt collar to suit your features and style. We have a wide range of collars to choose from, with more than 20 different models in our range. See our collar guide to help you find the right one for you.
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What should I wear with a shirt?
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Men's shirts are a wardrobe staple and so versatile you can wear them for most occasions, dressed up or down depending on what you pair them with. For a formal look, wear a shirt with a suit and jacket, and a tie or bow tie. For a more casual vibe, layer a shirt under a knitted jumper with chinos and jeans.
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How should my shirt fit?
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The most popular and common fit for men's shirts is slimline. Men's shirts should be comfortable and not feel tight anywhere. The shoulder seam should lie at the point where your shoulder ends and your arm begins. The cuff should end at your wrist, but if you are also wearing a suit jacket, the cuff of the shirt should extend about 1–2 cm. You should be able to fit two fingers inside the collar when it is buttoned, and the shirt should not be too tight across the chest causing the buttons to pull. To find the right shirt for you, use a tape measure and consult our size and fit guide.
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What is the best way to wash shirts?
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Follow the washing instructions on the label. Use a mild laundry detergent, and select your washing machine’s delicate cycle, or the shirt programme if there is one, and a low spin cycle. Then place the shirt on a hanger, fasten all the buttons and let it air dry.
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What should I wear to work?
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Check if your office has a dress code, and if it does, follow it. If not, something like an Oxford shirt is a safe choice when you want to be smart but not overdressed. Oxford shirts often have a classic button-down collar or a bold cutaway collar, both of which are great for the office. For a more casual look, try our washed cotton, denim, flannel or linen shirts.
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What type of shirt do you wear with suits?
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If you're wearing a slim fit suit, it's a good idea to choose a slim fit shirt or choose a regular fit with a more casual suit. A classic white shirt is a safe bet that goes with everything. A light blue or light purple shirt is a good choice for blue suits. Green and brown shirts go well with grey suits, and you can wear any shirt colour with black suits.
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Which colour shirts match my suit?
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For more formal events, you are expected to wear a black, navy or charcoal suit and white dress shirt. However, for business casual or smart casual events, the colour of the shirt is optional, and you could, for example, coordinate your shirt with a bow tie or tie and pocket square. See our guide for more tips and advice on dress codes.
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Shirts in summer
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We love wearing a summery short-sleeved men's linen shirt over our swim shorts on the way to the beach, or a relaxed, patterned shirt for a casual barbecue at a neighbour's house. Our range includes shirts in one colour or patterned shirts in various materials so you can be sure to find something that suits your style. For maximum coolness, roll up the sleeves twice for a chic 50s look. Don't forget to take a look at our polo shirts and t-shirts.
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Can you wear a tie with a short-sleeved shirt?
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Possibly, if you are a pilot or if you are forced to by your dress code at work. If neither of those apply, we really think the answer is no. If you need to dress formally in the warmer months, just tough it out with a long-sleeved shirt.
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The superslim model is designed for the man who wants an extra slim shirt with perfect mobility. This is our slimmest fit with slim sleeves and a narrow armhole. The body has two darts in the back.
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A fusion of our own design ethos and the independent vision of Mathias. Each piece in the collection is based on traditional heritage cuts and paired with nostalgic references to the golden ages of style.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:528\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"TextBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"centerHeaders\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"largeHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"The nature of Scandinavia\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
For us, the partnership has been quite a natural move with Mathias already working with the brand on various creative projects. \\\"We love how Mathias interprets Stenströms,\\\" says head designer for men, Peter Jüriado. \\\"He captures Stenströms through a modern lens. So, when he visited us last year to learn more about the company and how we work, the idea of really working together on something special started to take shape.\\\"
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Together, they have created a men’s capsule collection that includes styles influenced by Stenströms heritage and Mathias unique style ethos. The nature of Scandinavia is the core turning point when it comes to the color palette. Cuts and textures are infused with his love for the 60s and 70s and the accessories carry a personal homage to his late grandmother’s paintings.
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Creative Director, model and actor with a great interest in all things fashion, Mathias le Fèvre delivers his own unique classic style with contemporary elements. Growing up in Denmark, he is a Scandinavian at heart and this is reflected in his values. Mathias appreciates simplicity, quality craftsmanship and new ways of thinking around garments and their presentation.
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From a very young age, he enjoyed watching old movies and studying the rules of gentleman's dressing. He discovered Stenströms while searching for the perfect linen Summer shirt. He was deeply impressed by the quality, fit and the beautiful mother-of-pearl buttons. Mathias' style is timeless with a twist, which harmonizes perfectly with the Stenströms' philosophy.
\\\"The collection is a condensed and well-executed capsule with a twist on traditional Stenströms designs, presenting some exciting new styles, such as silk shirts, a suede jacket and some fine wool sweaters together with a lovely Faire Isle knitted vest.\\\" – Peter Jüriado
\\\"The wool scarves carry artworks painted by my late grandmother. She played an important role in my upbringing. I spent countless afternoons at her house after school observing her paint, she will always be my greatest creative hero.\\\" – Mathias le Fèvre
\\\"It only really made sense to me to showcase the designs in an environment that influenced its creation. The aim was to capture the juxtaposition of the intense powers of Scandinavian nature against its idyllic serenity.\\\" – Mathias le Fèvre
\\\"While going through the Stenströms archives, I studied the collar styles, prints and silhouettes from the 20s, 50s and 70s. Decades that I consider the golden ages. I’ve always been taken by the style of the 1970s and 1980s, it’s a huge style inspiration for me with icons such as David Bowie and Mick Jagger.\\\" – Mathias le Fèvre
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garments\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Our knitted garments are designed and carefully crafted from exclusive wool yarns, meant to be worn again and again. With a little extra care, the garments will stay in mint condition, last longer and have a reduced environmental impact. Here, we’ve gathered our best tips on how to carefully maintain your knitted garments, so that you can love and wear them for a long time. \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__typename\":\"Category\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"TextBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"centerHeaders\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Air more, wash less\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"largeHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Wool has self-cleaning properties, which means that wool garments rarely need to be washed. The scale-like structure of the wool fibers and the natural fat lanolin, that encapsulates the fibers, make the surface of the material dirt-repellent. Air your garment after use or brush off dust and fuzz with a clothes brush if necessary. This is more friendly for both the garment and the environment.
\\n
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If you need to wash your knitted wool garment, be careful and follow the advice on the attached care label. Typically, hand wash in cold water is recommended. If wool is exposed to a washing machine’s standard program where the spin cycle is set to a high speed, the fibers will rub too hard against each other, leading to felting and shrinking. Choose a delicate detergent suitable for wool. It’s important that it doesn’t contain bleach or enzymes, as these substances risk breaking down the wool fibers. Your textured knit garments should, if machine washing is recommended, always be washed separately in a laundry bag.
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When you’ve washed the wool garment, never wring or squeeze the water out, as this may cause the garment to lose its shape. Instead, place the garment on a dry, clean towel and roll it up to remove excess water. Then, gently reshape the garment and lay it flat to dry until it’s completely dry.
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If your wool garment needs ironing, use a steam iron on low heat and place a towel in between. You may also freshen it up using a steamer.
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Knitwear should be stored folded and not stacked too heavily on top of each other. Knitted garments that are hung in the wardrobe risk being stretched out by their own weight and the hangers may leave marks. Keep pests away by placing cedarwood near your wool garments. Cedarwood gives a lovely scent to the wardrobe, but is disliked by moths and carpet beetles. Make sure not to place the cedarwood directly on to the garments, as it can leave stains. It may also be a good idea to use vacuum bags to store the wool garments you won’t be using during the warmer season.
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Pilling is a natural process caused by excess fibers reaching the surface of the knitted garment. Cashmere, silk/cashmere blends, yak and alpaca wool contain more excess fibers than other materials. That is why they tend to pill more when you first start wearing a new garment. Pilling occurs mostly in areas where the garment is exposed to friction. Therefore, you’ll most likely to find pilling on the sides of your sweater, in the armhole and along the sleeves, where your desk, a seatbelt or your bag might rub against the surface.
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Pilling can easily be removed by hand or with the use of a wool comb. Place the garment on a flat surface and comb in one direction to gently remove the pills. A high-quality fabric shaver may also be used. After this process, your garment will look like new again, and over time you’ll notice less pilling.
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Please note that neither a wool comb, nor a fabric shaver, shall be used on fine-knit merino wool garments. These tools risk tearing or snagging the delicate fibers, which can damage the garment.
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Discover our collection of garment care products designed to protect your knitted pieces. We have everything you need to keep your knits soft and beautiful for seasons to come.
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With a little extra care, the garments will stay in mint condition, last longer and have a reduced environmental impact. Here, we’ve gathered our best tips on how to carefully maintain your knitted garments, so that you can love and wear them for a long time. \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:678\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"TextBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"centerHeaders\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Air more, wash less\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"largeHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Wool has self-cleaning properties, which means that wool garments rarely need to be washed. The scale-like structure of the wool fibers and the natural fat lanolin, that encapsulates the fibers, make the surface of the material dirt-repellent. Air your garment after use or brush off dust and fuzz with a clothes brush if necessary. This is more friendly for both the garment and the environment.
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If you need to wash your knitted wool garment, be careful and follow the advice on the attached care label. Typically, hand wash in cold water is recommended. If wool is exposed to a washing machine’s standard program where the spin cycle is set to a high speed, the fibers will rub too hard against each other, leading to felting and shrinking. Choose a delicate detergent suitable for wool. It’s important that it doesn’t contain bleach or enzymes, as these substances risk breaking down the wool fibers. Your textured knit garments should, if machine washing is recommended, always be washed separately in a laundry bag.
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When you’ve washed the wool garment, never wring or squeeze the water out, as this may cause the garment to lose its shape. Instead, place the garment on a dry, clean towel and roll it up to remove excess water. Then, gently reshape the garment and lay it flat to dry until it’s completely dry.
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If your wool garment needs ironing, use a steam iron on low heat and place a towel in between. You may also freshen it up using a steamer.
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Knitwear should be stored folded and not stacked too heavily on top of each other. Knitted garments that are hung in the wardrobe risk being stretched out by their own weight and the hangers may leave marks. Keep pests away by placing cedarwood near your wool garments. Cedarwood gives a lovely scent to the wardrobe, but is disliked by moths and carpet beetles. Make sure not to place the cedarwood directly on to the garments, as it can leave stains. It may also be a good idea to use vacuum bags to store the wool garments you won’t be using during the warmer season.
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Pilling is a natural process caused by excess fibers reaching the surface of the knitted garment. Cashmere, silk/cashmere blends, yak and alpaca wool contain more excess fibers than other materials. That is why they tend to pill more when you first start wearing a new garment. Pilling occurs mostly in areas where the garment is exposed to friction. Therefore, you’ll most likely to find pilling on the sides of your sweater, in the armhole and along the sleeves, where your desk, a seatbelt or your bag might rub against the surface.
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Pilling can easily be removed by hand or with the use of a wool comb. Place the garment on a flat surface and comb in one direction to gently remove the pills. A high-quality fabric shaver may also be used. After this process, your garment will look like new again, and over time you’ll notice less pilling.
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Please note that neither a wool comb, nor a fabric shaver, shall be used on fine-knit merino wool garments. These tools risk tearing or snagging the delicate fibers, which can damage the garment.
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Discover our collection of garment care products designed to protect your knitted pieces. We have everything you need to keep your knits soft and beautiful for seasons to come.
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This is the philosophy that has made us one of Sweden's most esteemed brands. This year, we celebrate 125 years and we take pride in carrying founder August Stenström's craftsmanship and sense of quality into the 21st Century. Timeless design and fabrics from the world's finest weavers have been a recipe for success that still holds true today.\\n\\nOur anniversary is not just a tribute to our past, it is also an invitation for you to explore our sustainable craftsmanship. Join us on a journey through history and discover the unique details of our shirts. At the same time, we look forward to sharing our insights into the future, where we together shape the narrative of what is to come.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:556\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"HTMLContent\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"html\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
A history of uncompromising quality
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Our story began in 1899 when the Swedish tailor August Stenström found himself overwhelmed with orders. His reputation as an outstanding shirtmaker had spread in town. All the elegantly dressed men in Helsingborg wanted one of his masterpieces and Stenström found it hard to keep up. To meet the needs of his sophisticated clients, he decided to build a shirt factory. Under Stenström´s strict supervision, a larger number of quality shirts could now be produced.
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With time, his business flourished and word spread far and wide. More people discovered the shirts including many of the well-travelled sea captains that sailed through the harbor of Helsingborg. Returning to their home countries dressed in Stenström´s shirting, they unknowingly helped him become a global exporter. You could agree that these men were the first ever influencers.
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Today, we are still internationally renowned for our pristine quality, using only the best fabrics and trims. We craft classic and contemporary clothing with the perfect fit and feel based on our 125 years of expertise.
In 1941, we introduced our first women's blouse, Ulla. With women gradually making an entry into working life and the white-collar sector, the need to look professional increased. The women's blouse Ulla was launched to meet the demand for high-quality women's workwear.
Attention to detail is what determines the quality of a garment. Each Stenströms shirt consists of 23 carefully cut parts. When it is finished, 60 different work steps have been performed – of which alone the collar has been processed in 25 different steps – and five inspection stations have examined the work.
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The shirt is sewn with seven short stitches per centimeter. The sleeve slits are sewn with a button and a special binding for extra strength and comfort. The sleeves are attached with single-needle knitting, which not only gives an elegant and discreet expression, but also contributes to the long durability of the shirt.
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Particularly soft inserts in the collar, cuffs and front crease provide a good fit and feel. Most sewing steps are still done by hand by experienced employees. Production has been modernized, but some steps cannot be automated. For 125 years, we have been able to refine the technique and develop our shirts to perfection, thanks to skilled designers, cutters and of course, tailors.
A Stenströms-shirt has (with a few exceptions) mother-of-pearl buttons. These buttons originate from Australia and the shell is a by-product from either pearl farming or the food industry. Mother-of-pearl buttons are unique in that each button is handcrafted from natural material. The first step in its making is to choose the right shell in relation to color, size and thickness of the finished button. Then the buttons are cut, sorted and quality checked by hand.
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To make the holes in the buttons, there are two different techniques. Either by hand using a special tool, which is applicable for small quantities or samples. Or by machine, where up to 8 different tools are used at the same time. Thereafter, they are polished, colored and/or coated to a glossy or matte finish. As an extra safety measure, the buttons are sewn in two separate steps, with a wound neck.
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Good choice of materials has permeated Stenströms since 1899 and the mother-of-pearl button is not only an elegant detail but also a conscious and sustainable choice. These buttons are biodegradable and recyclable, reflecting our longstanding commitment to both quality and sustainability.
At Stenströms, the concept of quality permeates our choice of fabric, materials, every stitch and every design detail. Primarily, it is about ensuring that the product we create is comfortable to wear and can be used for a long time, both during life's significant events and in everyday life.
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The same principles also influence how the garments are developed. Our commitment to providing high-quality products extend throughout our value chain – from suppliers and collaborators to employees, retailers and customers.
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We are proud of our European DNA, where we collaborate with the world's leading fabric and yarn suppliers, many of which are based in Italy. The shirts are then sewn in our own factory in Estonia or at our sister factories in Europe. We make knitted garments in merino wool, among other things, in Europe and we also make our fine silk and cashmere garments close to the raw material, in Asia. Our strategy has always been that we will not compromise on quality.
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Our choice of style and timeless design are crucial elements of our brand and the premium feel we aim for in our garments. We adhere to traditional fits, catering to those with a keen sense of style. Our clothes are crafted for you, regardless of the day of the week or the occasion. Opting for a timeless design means our garments remain relevant for a long time, coupled with high quality, making them pieces you both want and can wear for an extended period. This approach reduces the need for frequent clothing purchases, thereby lessening the strain on the Earth's resources and minimizing environmental impact.
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We are based in Helsingborg with stores and sales offices in more than 20 countries. It's important for us to be available to customers through both physical stores and digitally. We believe in specialists where there is still time for contemplation and humanistic values. Our staff and our customers are immensely important to us.
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We want to be involved in driving the development of future textile production through climate-smart choices of raw materials and production, but also through timeless design and fantastic product quality. With exciting design ideas and events, we look forward to an eventful 2024, where our constant pursuit of improvement takes center stage. We hope and believe that Stenströms garments will continue to be your favorites, worn over and over again. Here’s two the next 125 years!
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Embrace the arrival of Autumn in style with an exciting blend of new garments and favorite classics, rooted in timeless design inspired by British influences. The color palette harmoniously combines vibrant pink, green and burgundy hues, elegantly complemented by soft pastels and classic tones. Discover captivating textures, luxurious fabrics and intriguing patterns – all designed to embrace the season with elegance and confidence.
To celebrate our 125th anniversary, our design team has reimagined our Stenströms \\\"S\\\" logo and created an elegant pattern, which will be featured throughout the upcoming collection in various styles.
It's back-to-business with stripes, a go-to pattern in the business wardrobe and prominently featured in our collection this season. We emphasize elegance with shirts and accessories crafted from carefully selected fabrics, ensuring an effortless style that suits both the office and more social occasions.
Checks and stripes remain a definite trend and they can be found woven into our collection, seamlessly blending into both business and casual attire. Step into style with our new checked suit, blending classic and edgy design elements for an iconic tartan-inspired look.
In the collection, classic elegance seamlessly blends with modern flair. Discover details such as ruffled fronts, cargo pockets, romantic puff sleeves, pointed collars and unique cuff details. Our designers have also incorporated contrasting elements in designing this season's new shirts.
Various new knit structures and surfaces give our garments character. The yarns are exclusive cashmere, warm merino wool and lovely new blends of wool/cashmere. This Autumn's knits should be a little oversized and worn very comfortably and we infuse a subtle pop of muted pastels into the range, breathing fresh life into classics.
As we welcome the new season, we anticipate the luxurious comfort of corduroy, soft flannel and the irresistible allure of fluffy knits. Floral motifs in various patterns and sizes draw inspiration from the beauty of English gardens. This season also introduces medallions and graphic patterns. Playful details that elevate the style!
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As we celebrate our 125th year, we're thrilled to introduce a selection of new additions to our collection, giving a fresh twist to our beloved classics. The collection focuses on garments that elevate both style and comfort, as we reimagine tailored clothing and the blending of sporty styles with a touch of sophistication.
Our shirts are more than just clothing, they are a reflection of our commitment to each detail of the design. Innovative tailoring and staying in touch with our ever-changing world.
As we move into the colder months, it's time to embrace the art of effortless layering. A standout addition is our new boiled wool overshirt, a versatile piece exuding a cool, retro-inspired vibe. The overshirt combines timeless charm with contemporary style, making it a perfect addition to any seasonal wardrobe.
A truly exciting piece this season is the new suede overshirt detailed with large front pockets. The inspiration is drawn from a timeless style, blending British preppy influences with an essence of nature.Adding to our collection are the latest jersey shirts, featuring a unique printed technique that mimics the appearance of suede.
This season, we showcase our corduroy shirts featuring floral and nature-inspired patterns in earthy hues, blending urban style with natural beauty, capturing the dynamism of the inner-city.
New knitting techniques and diverse textures define our updated lineup, showcasing soft and luxurious materials such as cashmere, yak and merino wool in timeless hues creating a harmonious blend of craftsmanship and modern design.
Autumn unveils an array of elaborate patterns, ranging from delicate microprints, trendy stripes and classic houndstooth through to nature-inspired motifs and irregular checked patterns. These designs add a graphic new touch to the classic, checked garments that are found within the collection.
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The holiday season is upon us, and it’s something to celebrate. Darker days call for brighter nights. Why not shake off the gloom with some exciting party plans? We’ve created three different looks for you—each paired with a fitting cocktail—from comfy casual to sleek monochrome, to when you want to really make a statement. And who says you can’t be all of them? \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__typename\":\"Category\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"TextBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"centerHeaders\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"largeHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"COMFY CASUAL\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
For those moments when you want to feel comfortable yet maintain an effortlessly stylish appearance, this look has you covered. Picture a soft, well-tailored shirt, perfectly layered under a cozy merino wool cardigan. It's an ideal combination for lounging by the fire on a chilly evening or mingling at the office party with confidence. The blend of comfort and sophistication makes it easy to transition from relaxed to refined.
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After all, who says you can’t feel at home while looking sharp and polished? With this outfit, you get the best of both worlds—comfort and class.
Craving a drink that strikes the perfect balance between smooth and zesty? The Whiskey Sour is a true classic that combines bold whiskey flavors with the brightness of fresh lemon and a hint of sweetness. It's a refreshing yet strong cocktail, ideal for unwinding or impressing at any gathering. Make sure to always offer a non-alcoholic alternativ. There´s plenty of good non alcoholic beers, mocktails, refreshing fizzy waters or why not a cool kombucha or cold brewed tea?
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Ingredients:
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2 oz whiskey
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¾ oz fresh lemon juice
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½ oz simple syrup
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Ice
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Lemon wheel or cherry, for garnish
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How to make it:
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Mix the whiskey, lemon juice, and simple syrup in a shaker with ice.
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Shake thoroughly until well-chilled.
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Strain into a rocks glass filled with ice.
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Top it off with a lemon wheel or cherry for that finishing touch.
When the invitation calls for a slightly more formal affair, this look is your ultimate go-to. Our second festive ensemble focuses on timeless elegance with a sleek monochrome black palette. Pairing our luxurious merino polo with our expertly crafted knitted tuxedo creates a striking combination that exudes refinement.
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This outfit commands attention without the need for words, embodying the very essence of sophistication and style. The understated yet powerful allure of this look ensures you'll stand out, making a memorable impression that lasts long after the party ends. It's confidence, elegance, and modern flair, all wrapped into one.
A Negroni is the epitome of classic elegance, just like your look. Its bold yet balanced flavors are the perfect match for a well-tailored outfit. Sip slowly and let the conversation flow.
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Ingredients:
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1 oz gin
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1 oz Campari
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1 oz sweet vermouth
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Orange peel, for garnish
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How to make it:
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Fill a mixing glass with ice.
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Add the gin, Campari, and sweet vermouth.
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Stir until chilled and strain into a rocks glass filled with ice.
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Garnish with an orange peel twist to add a touch of citrus.
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When it’s time to go all out, nothing beats the classic appeal of a perfectly tailored suit. For those big nights when you want to make a grand entrance, our finely crafted two-fold cotton shirt is the ideal companion to your best suit. This shirt is designed to keep you looking sharp all evening long, with a fit that’s as comfortable as it is flattering.
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And let’s not forget - the little things matter. A pocket square in just the right color or a well-chosen tie can elevate your ensemble to perfection, ensuring you stand out for all the right reasons.