Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
During a time of prosperity toward the end of the 19th Century, Swedish tailor August Stenström became an entrepreneur at the forefront of new techniques and impressions. In 1883, he established his retail business in Helsingborg through personal shirt manufacturing and was soon to realize the great potential that industrial production held. This era marked the birth of Stenströms shirt factory.
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Quality and fit have been the foundation of Stenströms since the very beginning. We have never taken shortcuts when choosing our materials and never wavered on our premium sewing techniques, meaning the best materials are found in every product.
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Our philosophy is to constantly look into how we can improve our offer to meet the future with products that are fashionably relevant, but at the same time provide a timeless elegance and quality.
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Today, across the world there is a desire for brands to make sustainable, quality clothing. This, an ideal highlighted throughout the fashion industry and one that Stenströms has maintained from the very start, 125 years ago.
In Helsingborg, tailor August Stenström was overloaded with orders. The rumor that he made the best and most fashionable shirts had spread and the elegant gentlemen of the time all wanted a Stenströms shirt. In the same year, the first Stenströms factory was built in the heart of Helsingborg.
The factory had grown into Scandinavia's largest shirt factory with 140 employees and new, larger premises were put into use. During the 20th Century, Helsingborg was a city of consuls, shipowners and sea captains. This meant that the city naturally had regular contact with the outside world, and the outside world was close to developments in Helsingborg. Stenströms shirts were exported from the very start. At that time, the shirt had starched, loose collars and cuffs.
August Stenström dies, aged 83. Daughter Ingeborg Stenström replaces him as manager of the shirt factory. The shirt is now open all the way to the front and has a fixed collar
With women's gradual entry into working life and the white-collar sector, the need to look professional increased. The women's blouse Ulla is launched to meet the demand for high-quality women's workwear.
Ingeborg runs the company successfully until her death in 1956. Cousin Lars Béen takes over as main owner and CEO and Rolf Norström becomes a partner. Under their leadership, the shirts and materials are developed, and the nylon shirts have their heyday in Stenströms collections as well.
Stenströms becomes a royal court supplier to the Swedish King
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Stenströms Skjortfabrik officially becomes the royal court supplier to King Gustav VI Adolf, and in 1973 the honorary appointment is renewed by King Carl XVI Gustav and eventually also by Queen Silvia. Sofiero Castle on the outskirts of Helsingborg was King Gustav VI Adolf's summer residence and the king, like other members of the royal house, were regular customers of Stenströms.
The current shirt factory at Berga in Helsingborg is inaugurated. At most, 250 seamstresses work here. The 1960s were marked by a completely new type of fashion image, where the obligatory white shirt was increasingly replaced by a more informal light blue. The years that followed showed an increased interest in figure-hugging men's and women's shirts as well as shirts with patterns.
The Börje Bengtsson family buys Stenströms and the son Anders Bengtsson takes over as CEO in 1986. The yuppie culture of the 1980s gave rise to colorful, preferably striped shirts (often with a white collar).
Stenströms is acquired by Anders Bengtsson. The sellers are the siblings Magnus Bengtsson and Annelie Anderberg, who own the company in equal shares together with Anders. In the same year, in connection with the 110th anniversary, the contrast shirt is launched, which becomes a great sales success.
E-commerce is undergoing a fresh start (after previous digitalization efforts with a first launch back in 1998). Shirt fashion has become increasingly informal and new materials are introduced for men's shirts.
Investment is made in the newly built Drottningen property, where a new international showroom and modern warehouse have been completed to meet the needs of the future. New materials such as jersey make their way into the men's shirt.
Preparations for our 125-year anniversary in 2024 are in the progress. New exiting design ideas will be presented with the same focus on quality in every detail, which have been maintained since the start of the brand.
Every person at Stenströms makes the company what it is – a fun, creative, hard-working and forward-thinking company. Making high quality shirts and blouses with perfection in every detail is what Stenströms is all about. We are always in the lookout for people that are energetic, talented and committed with a passion for fashion and lifestyle.
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Stenströms is one of Sweden’s most well-known and respected brands. With a long history of creating long term relationships with both our customers and associates we continue to grow the brand with a respect for our heritage and vision for the future. Our culture is rooted in our values of relationships and our vision to be a world leader in the quality shirt concept for men and women.
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Working for Stenströms will be challenging and you will have the possibility to expand your skills in an atmosphere that encourages both personal and professional growth. Find our open positions below, you are also welcome to send your spontaneous job application to hr@stenstroms.com.
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All\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"HTMLContent\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"html\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Design your own Stenströms shirt
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At Stenströms, we never compromise on quality, regardless of whether it concerns fabrics, cutting or sewing. We simply want to offer you the best. With our Made to Measure concept, we give you the opportunity to create your very own Stenströms shirt according to personal measurements and wishes. Visit one of our retailers and choose from a large selection of fabrics, colors, collars and cuffs and by choosing unique details, you can create a shirt completely adapted to your style with a guaranteed fit. The team in the store have the option to save your measurements for future reference, so you can easily order a new Made to Measure Stenströms shirt at any time.
One of the main reasons for ordering a tailored shirt is to find the perfect fit for you. While a ready-to-wear shirt may fit you well, it's the small, subtle but important details that make the difference. Maybe you need the shirt sleeves longer, the waist slightly narrower or the collar in a different size than the shirt? The tailored shirt (Made to Measure) will be unique, just for you.
The fit is not the only reason to choose a tailored shirt, it's also the opportunity to choose unique details. When you order a Made to Measure shirt, you have the opportunity to decide exactly how you want it to look from the fit and smaller details including color of thread or buttons through to whether you want a patterned, plain or striped shirt? You can also choose the type of cuffs and collar you want to make your shirt more personal.
The first thing you need to decide is the fabric of your shirt. You will then be helped to choose a fit from our range of Superslim, Slimline, Fitted Body or Comfort models with a guide to help adjusting the measurements so that the shirt fits perfectly. You will then choose a collar from our wide range of models, the shape of the cuffs and then the buttons you desire.
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You can choose a contrasting fabric on the inside of the collar and cuffs and details such as colored buttons and buttonholes to make the shirt more personalized. If you want the shirt to be extra special, you can choose an embroidered monogram with your initials. At Stenströmswe have many fabrics to choose from, with new designs added every season. If you want the best of the best, then choose one of our Sea Island fabrics that feel just like wearing silk. The possibilities are endless!
Our skilled salespeople will help you create the perfect and personalized shirt with your specific measurements and it will be ready in about 4 weeks. Go to our Store locator and find the one closest to you, where our team will help to take your measurements and show you all the choices you can make to create your perfect shirt. You cannot order a Made to Measure shirt via our website, but we will help you with inspiration for your personal choices. Find a store.
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The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below). \\n \\n
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order. \\n \\n
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms. \\n \\n
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3. PRICES AND FEES
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Prices displayed on the website are in Swedish kronor (SEK), including value added tax (VAT). We offer free shipping and returns within Sweden. Find complete information about delivery- and return in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer. \\n \\n
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. We offer free shipping with Instabox and Postnord.
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Instabox Delivery to box – 1-2 business days
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Instabox Home Delivery – 1-2 business days
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Postnord MyPack Standard Delivery to Service Point – 1-3 business days
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Postnord MyPack Standard Delivery to box - 1-3 business days
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Box delivery
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Parcels are delivered to the box that you specified at checkout. When your order is delivered, you can pick up your package using a PIN code, which you will receive via text message. Note! Credentials with BankID may be required. The package is available in the box up to three days after arrival. If you are unable to pick up your delivery, the package will be returned to Stenströms. \\n
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When choosing Postnord's box, you need to download Postnord's app and identify yourself with a mobile BankID to collect your package.
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Home delivery
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The package will be delivered to your home, on weekday evenings between 17-22. You can choose the delivery date at checkout when you place your order. If you choose the option \\\"Leave by the door\\\", you are responsible for the package from the time that the order has been delivered to the door.
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Service point delivery
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Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
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Fees for unclaimed packages.
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For packages that are not claimed as agreed, customers will be debited a fee off (249 SEK).
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Delivery delay
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If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost. \\n \\n
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5. PAYMENT
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Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
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Klarna invoice (30 days)
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Klarna account (pay in installments)
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Klarna direct payment (Bank transfer)
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Klarna card payment (VISA, Mastercard & AMEX)
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Card payment (VISA, Mastercard & AMEX)
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Swish
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PayPal \\n \\n
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6. RETURNS
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Right of withdrawal
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You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded. \\n
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To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product. \\n
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Instructions for how to return products are included with every delivery.
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Procedure for return
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When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. \\n \\n
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Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged. \\n \\n
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7. COMPLAINTS AND WARRANTY
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A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects. \\n \\n
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If you issue a complaint regarding a faulty product more than 24 months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty. \\n \\n
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For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com \\n \\n
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8. DISCLAIMERS
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Right of cancellation
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Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Liability
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Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
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Force Majeure
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In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
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Reservation for changes in tax and fees
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Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Reservation for delays in delivery due to circumstances beyond Stenströms control
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If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law. \\n \\n
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9. PERSONAL DATA AND CONFIDENTIALITY
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Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company. \\n \\n
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Personal data controller: \\n \\n
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AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden \\n \\n
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Customer information that is collected:
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Name
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Address
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E-mail address
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Telephone number
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History of purchases with Stenströms
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The information may also be shared with third parties and used for the purposes mentioned below:
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Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
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Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files: \\n \\n
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted. \\n
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics. \\n \\n
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Except from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles. \\n \\n
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
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3. PRICES AND FEES
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Prices displayed on the website are in Danish kroner (DKK), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
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\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 DKK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 DKK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
MobilePay
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Norwegian kroner (NOK), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 NOK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns.
\\n
\\n
If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
\\n
https://row.ups.com/ Company Alias: STENSTROEMS Login ID: STENSTROEMS Password: STENSTROEMS
\\n
\\n
Your prepaid label will be emailed to you.
\\n
\\n
7. COMPLAINTS AND WARRANTY
\\n
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Canadian dollars (CAD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (25 CAD)
\\n
UPS Express Home Delivery – 1-2 business days (28 CAD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CAD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (25 CAD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Swiss franc (CHF), excluding value added tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local value added tax (VAT).
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 CHF)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 CHF)
\\n
UPS Express Home Delivery – 1-2 business days (18 CHF)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CHF).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 CHF with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
iDEAL
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in United States Dollars (USD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (35 USD)
\\n
UPS Express Home Delivery – 1-2 business days (38 USD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (35 USD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in British Pounds Sterling (GBP), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 GBP)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 GBP)
\\n
UPS Express Home Delivery – 1-2 business days (18 GBP)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 GBP).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 GBP with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (30 AUD with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (20 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
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Personal data controller:
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AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
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Customer information that is collected:
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Name
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Address
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E-mail address
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Telephone number
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History of purchases with Stenströms
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The information may also be shared with third parties and used for the purposes mentioned below:
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Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
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Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Excerpt from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
If you have not received a return label enclosed with your order, please click on your Country/market below to proceed with the printing of your return label from UPS. (External system, works best in Google Chrome)
Here, we have gathered the most common questions and answers we usually receive. When contacting us, always provide your order number, as well as the name and email address used on the order. This will help us to find your order more quickly and efficiently.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"contentPosition\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"center\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"width\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
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If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Express Delivery to Access Point – 1-2 business days (35 USD)
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UPS Express Home Delivery – 1-2 business days (38 USD)
\\n
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When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
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When the defect was discovered.
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A brief description of the defect.
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A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
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UPS Standard Home Delivery – 3-5 business days (3 EUR)
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UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
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UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
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When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 DKK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Within Sweden, we offer free shipping and free returns. Within Europe, shipping to a UPS Access Point is free.
\\n
For returns outside Sweden, a return fee will be charged. Please see our Terms of Purchase §6 for the correct return fee.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"15. All\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"FooterNavItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"15. All\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"footerItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"category\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:238\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"linkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETAIL & PRESS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showSubCategories\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}]},{\"__typename\":\"ContentItem\",\"type\":\"footerItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"category\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:431\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"linkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"STORES\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showSubCategories\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"https://stenstromsoutlet.com\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Stenströms Outlet\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}]},{\"__typename\":\"ContentItem\",\"type\":\"footerItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"category\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:240\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"linkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"ABOUT US\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showSubCategories\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}]},{\"__typename\":\"ContentItem\",\"type\":\"footerItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"category\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:239\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"linkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"CUSTOMER SERVICE\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showSubCategories\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink1Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"externalLink2Text\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}]}]}]},\"Category:269\":{\"__typename\":\"Category\",\"id\":269,\"data\":{\"__ref\":\"Content:5033549e-4d40-4df2-bb08-9cc8a0219676\"}},\"Content:636b9571-2862-4625-99db-7fd918cdbbdc\":{\"__typename\":\"Content\",\"id\":\"636b9571-2862-4625-99db-7fd918cdbbdc\",\"items\":[{\"__typename\":\"ContentItem\",\"type\":\"Logotype\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"15. All\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"image\",\"type\":\"image\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"https://stenstroms.com/pub_docs/files/logo/StenströmsLogo_NoPadding.svg\"}}],\"children\":[]}]},\"Category:303\":{\"__typename\":\"Category\",\"id\":303,\"data\":{\"__ref\":\"Content:636b9571-2862-4625-99db-7fd918cdbbdc\"}},\"Content:a5f71d74-dd3e-4dcb-8225-63609e200eb2\":{\"__typename\":\"Content\",\"id\":\"a5f71d74-dd3e-4dcb-8225-63609e200eb2\",\"name\":\"LoyaltySettings\",\"tags\":[\"category\",\"loyalty-settings\"],\"items\":[{\"__typename\":\"ContentItem\",\"type\":\"MyPagesMenuSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Member Menu\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"LoginSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Welcome to Stenströms Members\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"description\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"As a member, you gain exclusive access to special offers, earn rewards, and enjoy benefits crafted to elevate your shopping experience.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activateAccountHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Activate Your Account\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationRequiredDescription\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Please activate your account to start enjoying all the benefits of Stenströms Members.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationSuccessDescription\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Your account has been successfully activated!\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationPendingDescription\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Your account activation is currently pending. Please check your email for the activation link, or contact support if you haven't received it.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationRequiredButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Activation Required\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationPendingButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Activation Pending\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"activationSuccessButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Success! Log in to your account\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Access your benefits\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"countryLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Country *\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Email\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailPlaceholder\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Enter your email\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordPlaceholder\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Enter your password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"togglePasswordShow\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Show password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"togglePasswordHide\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Hide password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"forgotPassword\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Forgot password?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"logInButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Log In\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"signUpButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Sign Up\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"joinMembership\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Don't have an account yet?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailRequiredMessage\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Required\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"invalidEmailMessage\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Invalid email\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordRequiredMessage\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Password required\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"disableLogin\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"ForgotPasswordSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Forgot password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"description\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Enter your email, and if an account exists, we will send you a link to reset your password.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"successDescription\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Your password reset request has been submitted. 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Sign up now to stay updated on the latest news and offers.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"sectionHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"countryLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Country *\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Email\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailPlaceholder\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Enter your email\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordPlaceholder\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Choose a password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"confirmPasswordLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Confirm password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"confirmPasswordPlaceholder\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Confirm your password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"confirmPasswordErrorMessage\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Passwords does not match\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"togglePasswordShow\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Show password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"togglePasswordHide\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Hide password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"joinButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Become a member now\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"alreadyMember\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Already a member?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"logInButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Log in to your account\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailExistText\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
There already exist an account connected to this email. Welcome to log in to your account. If you have forgotten your password, click \\\"Forgot password?\\\" to reset it.\\\"
\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"OrderSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Orders\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Here, you can view all your active and previous orders. Please note that it may take up to 20 minutes for a recent order to appear after completing your purchase. Orders placed while not logged in (using the same email address) may take up to 24 hours to appear here.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noOrdersText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"You have no orders yet.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noOrdersLink\",\"type\":\"link\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"noOrdersLinkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Start shopping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"returnsLinkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Go to returns\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"returnsBodyText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"You may return something up to 14 days after your order has been delivered to you.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"deliveryBodyText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"When your order’s been registered by the delivery partner, you can track its way to you.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsDateHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order date\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsTotalHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Total\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsStatusHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Status\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsDeliveryDetailsHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Delivery details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsDeliveryMethodHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Delivery method\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsPaymentDetailsHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Payment details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsPaymentMethodText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Payment method\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsReturnHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Return\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showDetailsButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Show details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"hideDetailsButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Hide details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"orderDetailsTrackOrderText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Track order\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"OverviewSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"My Pages\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"MembershipPointSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"labelMember\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Member\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"findifyMember\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelMemberPlus\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Plus Member\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"findifyMemberPlus\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelPremium\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Premium Member\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"findifyPremium\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"emailLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"E-mail\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"totalMemberPointsLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Total member points\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"nextUpgradeLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Next member level in\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"pointsLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"{points} points\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"incomingPointsLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"+ {points} incoming points\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bonusPointsBadge\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Bonus Points\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"currentBonusPointsLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Current bonus points\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bonusPointsHistoryOrderLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order {orderId}\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bonusPointsHistoryReturnLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Return for order {orderId} \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bonusPointsHistoryVoucherLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Voucher {total}\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showBonusPointHistoryLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Show bonus point history\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"hideBonusPointHistoryLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Hide bonus point history\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"nextVoucherLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Next voucher\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"nextVoucherValueLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Preliminary value: {value}\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"nextVoucherDateLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Available {date}\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"globalVoyadoErrorMessage\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"An error has occured, please try again later.\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"bonusPointsDescription\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"content\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Earn bonus points on your purchases, which can be redeemed for vouchers to use on future orders.
Receive free additional products with select purchases.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showOnMember\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showOnMemberPlus\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"showOnPremium\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"FavouriteSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Favorites\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"disableFavourites\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"favouriteCount\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"{count} items\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"removeAllFavorites\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Remove all favorites\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"addFavorites\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Add favorites by clicking the bookmark-icon.\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"ReturnsSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Returns\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"category\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:247\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"MembershipSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"My Membership\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"CustomerServiceSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Customer Service\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"OrderStatusSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"status-1\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Received\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-2\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Processing\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-3\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipped\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-4\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Delivered\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-9\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Cancelled\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-part-returned\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Partially returned order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-full-returned\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Fully returned order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-part-returned-item\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Partially returned product\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"status-full-returned-item\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Fully returned product\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"ProfilePageSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"My Information\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"backgroundColor\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"lightgrey\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"backgroundColorHex\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"passwordSectionHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"E-mail and Password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"uneditableEmailLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Email *\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"uneditableEmailLabelRight\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Not editable\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"uneditablePasswordLabel\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Password *\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"uneditablePasswordLabelRight\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Not editable\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"editPasswordSectionHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Please enter your new password below.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"editPasswordSectionPreamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Please enter your new password below.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"forgotPasswordLinkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Forgot password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"editPasswordButtonStyle\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"primary\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"editPasswordButtonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Save new password\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"detailsSectionHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Contact Details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"detailsButtonStyle\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"primary\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bottomText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"By providing your contact details we can offer you a more custom shopping experience.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"termsAndConditionsLink\",\"type\":\"link\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"/customer-service/terms--conditions\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"termsAndConditionsLinkText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Read our full terms & conditions.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"termsAndConditionsLinkStyle\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"primary\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"endMembershipText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"End my membership and delete account\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelFirstName\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"First Name\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"placeholderFirstName\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelLastName\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Last 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Code\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"placeholderPostalCode\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelCity\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"City\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"placeholderCity\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelCountry\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Country\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"labelPhone\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Mobile (incl. country code)\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"placeholderPhone\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Ex. +46000000000\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"saveDetailsButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Save details\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"savedDetailsButton\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Details saved\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"SignupStage2Settings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Welcome to Stenströms Members\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"bodyText\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Your presence elevates our community, and we're thrilled to have you on board.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"sectionHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you wish to complete your profile now or later at your convenience?\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"button\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"buttonStyle\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"primary\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"buttonText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Complete 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Craftsmanship \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
At Stenströms, we want to maintain the highest possible quality in everything we do. We choose to look at quality from three perspectives – it’s about our philosophy that guides us in everyday life, the products we offer, and our relationships with the world around us. With this as our starting point, we work to create attractive products that people want and can use for a long time and that people feel safe to wear, again and again. We call this Sustainable Craftsmanship.
We strive to make improvements in everything we do and consciously manage our impact on people, the environment and society. Our ambition is to make positive difference at all stages of our value chain, and we make sure that established policies are followed. By being transparent about how we work, we want people feel safe wearing our products and that they have been manufactured responsibly.
The products we design, shall stand the test of time, both for life’s major events and in everyday life. For us, quality means creating timeless designs, the pride we feel for the craftsmanship of making the garments and our conscious choice of materials. Together, this gives potential for the garments to be used for many occasions and may also be passed down to future generations.
Quality means being in close collaboration with our suppliers, having good relationships with our retailers and customers, but also our commitment to society. We have a responsibility for how our suppliers act in sustainability matters, from managing environmental impact to how their employees are treated. It is also important for us to actively drive positive change in society, as well as in the fashion industry.
In our sustainability report, you are invited to read more about our sustainability journey and we share the highlights from the past year.
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Selecting the right attire may vary depending on the workplace and industry, but regardless of the profession, our aim is to inspire you towards achieving a stylish and comfortable work wardrobe.\\n\\nFrom formal to casual office styles. We share tips and ideas to assist you in dressing appropriately and with confidence. Gain inspiration on how to style shirts in various materials, patterns and colors while discovering how accessories can add a personal touch. Additionally, find advice on incorporating a knitted sweater into your wardrobe for an effortlessly relaxed and laid-back office look.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:534\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"HTMLContent\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"html\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Dressing the right way when you start a new job can be the cause of some anxiety and we all occasionally need a reminder of the key things to consider. Here are some do's and don’ts to guide you in making the best choices when it comes to your attire.
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Do's
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Adapt your attire to align with the company's culture and dress code, demonstrating respect and professionalism.
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Invest in timeless, high-quality pieces that are versatile and can be mixed and matched for various occasions.
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Prioritize a sharp, well-fitted shirt, complemented by carefully chosen details such as appropriate footwear, a stylish watch, or an elegant accessory to enhance your office aesthetic.
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Pay attention to the overall ensemble when selecting your attire, ensuring that the pieces complement each other by considering details such as color, material and formality.
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Dont's
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Ignoring the dress code shows a lack of respect for the company guidelines. Steer clear of attire that may be perceived as too casual or formal for the workplace.
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Do not lose your personal style. Even as you adhere to a specific dress code, there's ample room to express your own personality through your clothing choices.
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Going overboard with colors or patterns is a no. Maintain a balanced palette to avoid an overwhelming look.
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Neglecting to iron your clothes or wearing garments with a worn appearance can impact your professional image, so pay attention to maintaining a polished look.
In workplaces with a formal dress code, it's wise to invest in two to three sharp suits, with dark blue and charcoal grey remaining the classic and timeless color choices. No office wardrobe is complete without the crisp white dress shirt. Opt for a shirt in an elegant, comfortable and flexible Superior Twill fabric, known for its soft feel against the skin and ability to maintain shape and structure.
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Tip: Never forget to iron the shirt meticulously for a polished and professional appearance.
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For a sophisticated and refined office style, pair the shirt with a dark blue suit, a stylish tie and a pocket square in a matching hue. If you prefer a slightly more casual, yet formal look, style the white shirt with charcoal grey suit pants and a patterned tie in a toned-down color palette.
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When it comes to footwear, black leather shoes with closed lacing are essential for a classic and formal attire. Don't forget to regularly polish your shoes to preserve their shine and provide them with a well-groomed finish that complements your elegant look.
For a slightly more casual office look, a white or light blue Oxford shirt is the perfect choice, serving as an excellent hybrid between formal and relaxed. Modern, comfortable and versatile, the shirt becomes a stylish classic suitable for both professional meetings and everyday workdays.
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Pair the Oxford shirt with chinos or suit pants in a softer tone. Skip the tie and wear the shirt with an open collar for a more laid-back feel. Complete the look with a pair of elegant loafers and to add a personal touch, accessorize with a stylish scarf.
The patterned shirt is versatile and can be styled in various ways, making it an ideal choice to showcase your personal style. When aiming for a more refined office look, opt for timeless patterns such as stripes or checks in muted tones such as light blue and beige for a classic ensemble. Pair the shirt with a dark suit and complement with solid-colored accessories for the perfect finish.
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For those looking to inject playful details into their work attire, a host of options are available. By experimenting with different patterns and colors, wearers can create a unique and individual expression while maintaining a professional standard. Don't be afraid to mix various patterns such as stripes, checks, florals, or micro-patterns and play with color combinations to infuse a creative touch to your outfit.
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For instance, why not pair a classic striped shirt with a micro-patterned tie and pocket square in harmonious colors? Despite the different patterns, achieving a balanced overall look is possible. Remember to let your personal style shine through; it's an elegant way to showcase your creativity while maintaining a professional appearance. So, dare to mix and match and craft your very own signature style.
Wear the jersey shirt for a comfortable, stylish look
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The jersey shirt is the perfect choice for those seeking a sporty, relaxed, yet elegant style in the office. Our range includes jersey shirts crafted from both technical fabrics and cotton. If you want to know why the material is so comfortable to wear and style, then read on.
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The elastic fibres in a jersey shirt allow you to move freely without compromising your look. Style the jersey shirt with a tie and tailored pants for a business feel, or wear simply with a pair of jeans for a more casual outfit. Jersey offers both excellent breathability and optimal comfort. The perfect combination of style, comfort and of course quality!
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The technical jersey material, known as four-way stretch, seamlessly blends technical functionality with a classic style. The exclusive polyamide micro-fibre and LYCRA® blend, crafted in Italy, make the shirt lightweight and gentle against the skin. Ideal for the commute to the office or post-workout, with its breathability, softness, and quick-drying properties.
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Cotton jersey provides a light and elastic feel with a natural touch. The cotton jersey is made from exclusive 100% cotton yarns, resulting in durable and extra soft fabric. Experience the comfort of a T-shirt in a stylish shirt, with the added benefits of excellent breathability and elastic comfort.
In a world where style and personal expression are increasingly important, the right accessories can truly make a difference. By carefully choosing a tie, pocket square, shoes and belt, you can add a personal touch that elevates your work outfit. Remember, it's the small details that make the big difference. So let accessories take centre stage.
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Adding a stylish tie or pocket square to your outfit is like putting the finishing touch to a masterpiece. A solid-colored tie equals timeless elegance, while a colorful or patterned pocket square can add character and individual finesse. Learn the art of coordinating colors and patterns to create a look that not only suits the office but also complements your personality.
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Invest in a pair of high-quality shoes that complement your wardrobe. Classic leather shoes for formal occasions, loafers for a semi-formal touch, and sneakers for a relaxed day at the office. The right shoes (and well-polished ones) not only make an impression, but also define your style.
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Keep in mind that accessories should harmonize with each other and the rest of your attire for a cohesive look. Everyone has their own unique expression and what looks good on one person may not suit another. However, the wonderful thing about accessories is that they offer an opportunity to experiment. So, the next time you feel your outfit is a bit dull, remember that a few well-chosen accessories can make all the difference.
Making a stylish entrance at the office is always more enjoyable with a well-planned outfit! The knitted sweater is a versatile key piece in the wardrobe. Not only does it provide warmth on chilly days, but it also offers a host of possibilities for creating different combinations across all seasons.
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For a more formal approach, opt for a stylish patterned shirt under your knitted sweater and layer a blazer over it, paired with well-fitted suit pants. Matching the pants and sweater creates a cohesive look that can be accentuated with a colorful or patterned accessory, adding a touch of personality and elegance.
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You can also choose a plain shirt in a neutral color and pair it with a knitted sweater in a contrasting texture to create an interesting visual effect and add another dimension to your outfit. Let the collar and cuffs of the shirt peek out from under the knitted sweater for an elegant layering effect.
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An essential detail to consider is to either choose complimentary shades for a cohesive outfit or dare to go for slightly bolder contrasts. For instance, you can combine garments in light tones or create sharp contrasts, such as a beige crewneck sweater paired with a dark blue blazer.
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When it comes to creating a casual office style, it's always about blending comfort and style tastefully. For example, you can style a T-shirt with a chunky-knit cardigan to add texture and warmth to your outfit. Complete the look with a pair of suit pants or chinos, along with loafers or sneakers for a comfortable and modern style.
Caring for your clothes is an essential part of maintaining a smart wardrobe. By providing garments with the right care and attention, not only will they remain fresh, but their lifespan will also be extended. This is particularly crucial for a professional office look, where well-maintained clothing contributes to a stylish and polished impression.
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When washing a shirt use detergent without bleach and hang it to drip dry before ironing it at a recommended temperature. A well-ironed shirt looks both fresh and boosts your impression.
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When caring for your knitwear, try to minimize the washing of your garments as much as possible. If necessary, we recommend either handwashing or using the wool program on your washing machine.
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Always use a special detergent designed for wool. When it comes to drying the garments, lay them flat. This is crucial, as hanging a wet cashmere or wool garment can cause it to stretch out and lose its shape.
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Our cedarwood clothing brush effectively and gently removes dirt and lint from your clothes. The wool comb helps keep your knitted garments in good condition and is used to brush away pilling on fluffy items. Clothing care is the key to preserving and extending the life of your favorite pieces.
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Get ready to refresh your wardrobe with our latest collection! From cozy knits to statement pieces, our new arrivals are designed to keep you stylish and comfortable all season long.
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Discover a shopping experience that rewards your style. As a member, you’ll enjoy exclusive benefits that elevate every purchase.
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Collect points for rewarding bonuses.
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Save your favorite pieces effortlessly.
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Track your orders and access your purchase history.
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Tired of the darkness and grey days? Refresh your wardrobe with our newest arrivals in pastel shades. Discover timeless elegance in multi-striped shirts and luxurious cashmere and cotton sweaters - ideal for embracing the fresh, vibrant spirit of the upcoming Spring season.
Step into the season with our latest Spring Arrivals, featuring fresh colors and timeless designs perfect for the season ahead.
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