Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
During a time of prosperity toward the end of the 19th Century, Swedish tailor August Stenström became an entrepreneur at the forefront of new techniques and impressions. In 1883, he established his retail business in Helsingborg through personal shirt manufacturing and was soon to realize the great potential that industrial production held. This era marked the birth of Stenströms shirt factory.
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Quality and fit have been the foundation of Stenströms since the very beginning. We have never taken shortcuts when choosing our materials and never wavered on our premium sewing techniques, meaning the best materials are found in every product.
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Our philosophy is to constantly look into how we can improve our offer to meet the future with products that are fashionably relevant, but at the same time provide a timeless elegance and quality.
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Today, across the world there is a desire for brands to make sustainable, quality clothing. This, an ideal highlighted throughout the fashion industry and one that Stenströms has maintained from the very start, 125 years ago.
In Helsingborg, tailor August Stenström was overloaded with orders. The rumor that he made the best and most fashionable shirts had spread and the elegant gentlemen of the time all wanted a Stenströms shirt. In the same year, the first Stenströms factory was built in the heart of Helsingborg.
The factory had grown into Scandinavia's largest shirt factory with 140 employees and new, larger premises were put into use. During the 20th Century, Helsingborg was a city of consuls, shipowners and sea captains. This meant that the city naturally had regular contact with the outside world, and the outside world was close to developments in Helsingborg. Stenströms shirts were exported from the very start. At that time, the shirt had starched, loose collars and cuffs.
August Stenström dies, aged 83. Daughter Ingeborg Stenström replaces him as manager of the shirt factory. The shirt is now open all the way to the front and has a fixed collar
With women's gradual entry into working life and the white-collar sector, the need to look professional increased. The women's blouse Ulla is launched to meet the demand for high-quality women's workwear.
Ingeborg runs the company successfully until her death in 1956. Cousin Lars Béen takes over as main owner and CEO and Rolf Norström becomes a partner. Under their leadership, the shirts and materials are developed, and the nylon shirts have their heyday in Stenströms collections as well.
Stenströms becomes a royal court supplier to the Swedish King
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Stenströms Skjortfabrik officially becomes the royal court supplier to King Gustav VI Adolf, and in 1973 the honorary appointment is renewed by King Carl XVI Gustav and eventually also by Queen Silvia. Sofiero Castle on the outskirts of Helsingborg was King Gustav VI Adolf's summer residence and the king, like other members of the royal house, were regular customers of Stenströms.
The current shirt factory at Berga in Helsingborg is inaugurated. At most, 250 seamstresses work here. The 1960s were marked by a completely new type of fashion image, where the obligatory white shirt was increasingly replaced by a more informal light blue. The years that followed showed an increased interest in figure-hugging men's and women's shirts as well as shirts with patterns.
The Börje Bengtsson family buys Stenströms and the son Anders Bengtsson takes over as CEO in 1986. The yuppie culture of the 1980s gave rise to colorful, preferably striped shirts (often with a white collar).
Stenströms is acquired by Anders Bengtsson. The sellers are the siblings Magnus Bengtsson and Annelie Anderberg, who own the company in equal shares together with Anders. In the same year, in connection with the 110th anniversary, the contrast shirt is launched, which becomes a great sales success.
E-commerce is undergoing a fresh start (after previous digitalization efforts with a first launch back in 1998). Shirt fashion has become increasingly informal and new materials are introduced for men's shirts.
Investment is made in the newly built Drottningen property, where a new international showroom and modern warehouse have been completed to meet the needs of the future. New materials such as jersey make their way into the men's shirt.
Preparations for our 125-year anniversary in 2024 are in the progress. New exiting design ideas will be presented with the same focus on quality in every detail, which have been maintained since the start of the brand.
Every person at Stenströms makes the company what it is – a fun, creative, hard-working and forward-thinking company. Making high quality shirts and blouses with perfection in every detail is what Stenströms is all about. We are always in the lookout for people that are energetic, talented and committed with a passion for fashion and lifestyle.
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Stenströms is one of Sweden’s most well-known and respected brands. With a long history of creating long term relationships with both our customers and associates we continue to grow the brand with a respect for our heritage and vision for the future. Our culture is rooted in our values of relationships and our vision to be a world leader in the quality shirt concept for men and women.
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Working for Stenströms will be challenging and you will have the possibility to expand your skills in an atmosphere that encourages both personal and professional growth. Find our open positions below, you are also welcome to send your spontaneous job application to hr@stenstroms.com.
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All\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"HTMLContent\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"html\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Design your own Stenströms shirt
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At Stenströms, we never compromise on quality, regardless of whether it concerns fabrics, cutting or sewing. We simply want to offer you the best. With our Made to Measure concept, we give you the opportunity to create your very own Stenströms shirt according to personal measurements and wishes. Visit one of our retailers and choose from a large selection of fabrics, colors, collars and cuffs and by choosing unique details, you can create a shirt completely adapted to your style with a guaranteed fit. The team in the store have the option to save your measurements for future reference, so you can easily order a new Made to Measure Stenströms shirt at any time.
One of the main reasons for ordering a tailored shirt is to find the perfect fit for you. While a ready-to-wear shirt may fit you well, it's the small, subtle but important details that make the difference. Maybe you need the shirt sleeves longer, the waist slightly narrower or the collar in a different size than the shirt? The tailored shirt (Made to Measure) will be unique, just for you.
The fit is not the only reason to choose a tailored shirt, it's also the opportunity to choose unique details. When you order a Made to Measure shirt, you have the opportunity to decide exactly how you want it to look from the fit and smaller details including color of thread or buttons through to whether you want a patterned, plain or striped shirt? You can also choose the type of cuffs and collar you want to make your shirt more personal.
The first thing you need to decide is the fabric of your shirt. You will then be helped to choose a fit from our range of Superslim, Slimline, Fitted Body or Comfort models with a guide to help adjusting the measurements so that the shirt fits perfectly. You will then choose a collar from our wide range of models, the shape of the cuffs and then the buttons you desire.
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You can choose a contrasting fabric on the inside of the collar and cuffs and details such as colored buttons and buttonholes to make the shirt more personalized. If you want the shirt to be extra special, you can choose an embroidered monogram with your initials. At Stenströmswe have many fabrics to choose from, with new designs added every season. If you want the best of the best, then choose one of our Sea Island fabrics that feel just like wearing silk. The possibilities are endless!
Our skilled salespeople will help you create the perfect and personalized shirt with your specific measurements and it will be ready in about 4 weeks. Go to our Store locator and find the one closest to you, where our team will help to take your measurements and show you all the choices you can make to create your perfect shirt. You cannot order a Made to Measure shirt via our website, but we will help you with inspiration for your personal choices. Find a store.
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The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below). \\n \\n
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order. \\n \\n
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms. \\n \\n
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3. PRICES AND FEES
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Prices displayed on the website are in Swedish kronor (SEK), including value added tax (VAT). We offer free shipping and returns within Sweden. Find complete information about delivery- and return in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer. \\n \\n
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. We offer free shipping with Instabox and Postnord.
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Instabox Delivery to box – 1-2 business days
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Instabox Home Delivery – 1-2 business days
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Postnord MyPack Standard Delivery to Service Point – 1-3 business days
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Postnord MyPack Standard Delivery to box - 1-3 business days
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Box delivery
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Parcels are delivered to the box that you specified at checkout. When your order is delivered, you can pick up your package using a PIN code, which you will receive via text message. Note! Credentials with BankID may be required. The package is available in the box up to three days after arrival. If you are unable to pick up your delivery, the package will be returned to Stenströms. \\n
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When choosing Postnord's box, you need to download Postnord's app and identify yourself with a mobile BankID to collect your package.
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Home delivery
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The package will be delivered to your home, on weekday evenings between 17-22. You can choose the delivery date at checkout when you place your order. If you choose the option \\\"Leave by the door\\\", you are responsible for the package from the time that the order has been delivered to the door.
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Service point delivery
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Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
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Fees for unclaimed packages.
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For packages that are not claimed as agreed, customers will be debited a fee off (249 SEK).
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Delivery delay
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If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost. \\n \\n
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5. PAYMENT
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Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
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Klarna invoice (30 days)
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Klarna account (pay in installments)
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Klarna direct payment (Bank transfer)
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Klarna card payment (VISA, Mastercard & AMEX)
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Card payment (VISA, Mastercard & AMEX)
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Swish
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PayPal \\n \\n
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6. RETURNS
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Right of withdrawal
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You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded. \\n
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To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product. \\n
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Instructions for how to return products are included with every delivery.
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Procedure for return
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When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. \\n \\n
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Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged. \\n \\n
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7. COMPLAINTS AND WARRANTY
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A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects. \\n \\n
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If you issue a complaint regarding a faulty product more than 24 months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty. \\n \\n
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For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com \\n \\n
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8. DISCLAIMERS
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Right of cancellation
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Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Liability
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Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
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Force Majeure
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In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
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Reservation for changes in tax and fees
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Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
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Reservation for delays in delivery due to circumstances beyond Stenströms control
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If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law. \\n \\n
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9. PERSONAL DATA AND CONFIDENTIALITY
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Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company. \\n \\n
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Personal data controller: \\n \\n
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AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden \\n \\n
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Customer information that is collected:
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Name
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Address
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E-mail address
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Telephone number
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History of purchases with Stenströms
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The information may also be shared with third parties and used for the purposes mentioned below:
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Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
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Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files: \\n \\n
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted. \\n
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics. \\n \\n
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Except from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles. \\n \\n
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
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2. PLACING AN ORDER
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You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
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When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
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3. PRICES AND FEES
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Prices displayed on the website are in Danish kroner (DKK), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
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Special offers
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Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
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4. DELIVERY
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Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
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\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 DKK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 DKK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
MobilePay
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Norwegian kroner (NOK), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (200 NOK).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage. Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns.
\\n
\\n
If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
To print your pre-paid return label please log in here:
\\n
https://row.ups.com/ Company Alias: STENSTROEMS Login ID: STENSTROEMS Password: STENSTROEMS
\\n
\\n
Your prepaid label will be emailed to you.
\\n
\\n
7. COMPLAINTS AND WARRANTY
\\n
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Canadian dollars (CAD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (25 CAD)
\\n
UPS Express Home Delivery – 1-2 business days (28 CAD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CAD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (25 CAD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Swiss franc (CHF), excluding value added tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local value added tax (VAT).
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 CHF)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 CHF)
\\n
UPS Express Home Delivery – 1-2 business days (18 CHF)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 CHF).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 CHF with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.
\\n
\\n
In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
iDEAL
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) Regementsvägen 1 25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in United States Dollars (USD), excluding sales tax (VAT) but including custom duties. You as a customer will not be charged any custom duties for the products upon delivery, you may however be charged local sales tax (VAT).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (35 USD)
\\n
UPS Express Home Delivery – 1-2 business days (38 USD)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (35 USD).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
Personal data controller:
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in British Pounds Sterling (GBP), including value added tax (VAT), custom duties and import taxes. You as a customer will not be charged any additional costs for the products upon delivery.
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 GBP)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 GBP)
\\n
UPS Express Home Delivery – 1-2 business days (18 GBP)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 GBP).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 GBP with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Klarna invoice (30 days)
\\n
Klarna account (pay in installments)
\\n
Klarna direct payment (bank transfer)
\\n
Klarna card payment (VISA, Mastercard & AMEX)
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euro (EUR), including value added tax (VAT). Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (3 EUR)
\\n
UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (30 AUD with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
\\n
\\n
Personal data controller:
\\n
\\n
AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
\\n
\\n
Customer information that is collected:
\\n
\\n
Name
\\n
Address
\\n
E-mail address
\\n
Telephone number
\\n
History of purchases with Stenströms
\\n
\\n
The information may also be shared with third parties and used for the purposes mentioned below:
\\n
\\n
Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
\\n
Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
\\n
\\n
Cookies
\\n
Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
\\n
Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
\\n
\\n
Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
\\n
\\n
Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
\\n
\\n
Excerpt from the personal data register
\\n
If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
\\n
\\n
Deregistering customer data
\\n
You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
\\n
\\n
10. MISCELLANEOUS
\\n
Discrepancies between different publication
\\n
In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
\\n
\\n
Intellectual property, logotypes and trademarks
\\n
All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
\\n
\\n
Disputes
\\n
Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
1. General \\n2. Placing an order \\n3. Prices and fees \\n4. Delivery \\n5. Payment \\n6. Returns \\n7. Complaints and warranty \\n8. Disclaimers \\n9. Personal data and confidentiality \\n10. Miscellaneous
\\n
\\n
1. GENERAL
\\n
The following Terms & Conditions (\\\"Agreement\\\" as below) apply to all orders placed through our website. AB Stenströms Skjortfabrik (“Stenströms” as below), Corp. ID No. 556004-5378 is the seller. In this agreement the purchasing entity is referred to as the \\\"Customer\\\". These Terms & Conditions apply on orders placed by individuals 18 years of age or older and on sales comprising merchandise (\\\"products\\\" as below). Place your order easily at https://stenstroms.com (\\\"Website\\\" as below).
\\n
\\n
2. PLACING AN ORDER
\\n
You can easily place your order at Stenstroms.com. We offer secure payment- and delivery alternatives. Stenströms will register your order when you click the \\\"Pay Order\\\" button during checkout. By clicking the \\\"Pay Order\\\" button, you accept responsibility for payment for your order.
\\n
\\n
When Stenströms has received your order an “Order confirmation” will be sent to the email address you used for placing your order. For an even quicker way to place an order, we offer you, the customer, the possibility to order as a guest, without the need to log in. When you click the \\\"Pay Order\\\" button, you have entered into an agreement with Stenströms.
\\n
\\n
3. PRICES AND FEES
\\n
Prices displayed on the website are in Euros (EUR), excluding value added tax (VAT), custom duties and import taxes. You may be charged local value added tax (VAT), custom duties and/or import taxes depending on local legislation and trade agreements with Sweden / European Union (EU).
\\n
\\n
Find information about delivery- and return fees in the sections Delivery and Returns.
\\n
\\n
Special offers
\\n
Special offers, campaigns and promotions on the website are valid as long as the stock lasts and if no other conditions are stated in connection with the offer.
\\n
\\n
4. DELIVERY
\\n
Stenströms dispatches orders on non-holiday weekdays. General delivery times and charges are stated below.
\\n
\\n
UPS Express Delivery to Access Point – 1-2 business days (20 EUR)
\\n
UPS Express Home Delivery – 1-2 business days (25 EUR)
\\n
\\n
\\n
Service point delivery
\\n
Parcels are delivered to a service point location near your home. When your order has arrived at a service point, a notification will be sent to you via text message or email. If you are unable to pick up your delivery within 7 days, the package will be returned to Stenströms.
\\n
\\n
Home delivery
\\n
Parcels are delivered to the door; three delivery attempts are included. If further delivery attempts are made, you may be debited. Therefore, always contact UPS if you are unable to receive delivery at the appointed time. If you are unable to receive a delivery, the parcel will be sent to the closest service point.
\\n
\\n
Fees for unclaimed packages.
\\n
For packages that are not claimed as agreed, customers will be debited a fee off (25 EUR).
\\n
\\n
Delivery delay
\\n
If there is a delay in delivery that is significant for you, as the customer, you are entitled to withdraw from the purchase without cost.
\\n
\\n
5. PAYMENT
\\n
Stenströms uses Klarna Checkout (Klarna AB, organization number 556737-0431) for handling payments. Stenströms offers the following payment options through Klarna Checkout (the options that are available to you vary).
\\n
\\n
Card payment (VISA, Mastercard & AMEX)
\\n
PayPal
\\n
\\n
\\n
6. RETURNS
\\n
Right of withdrawal
\\n
You are entitled to return the product within 14 days of delivery. Products returned during these 14 days will be refunded, including standard delivery cost. If you choose any other than the default standard delivery method, the cost of delivery will not be refunded. When exercising the right to withdraw, the customer will assume the cost for return shipping (20 EUR with our pre-paid label).
\\n
\\n
To the extent that it is technically possible, the refund is made with the same payment method as the customer used. Costs for other services will not be reimbursed by Stenströms. For the return to be accepted the product must be in unchanged condition, including all tags being intact and not removed from the product.
\\n
\\n
Instructions for how to return products are included with every delivery.
\\n
\\n
Procedure for return
\\n
When returning products or materials to Stenströms the items must be adequately packaged such that they are protected during transport. Stenströms therefore recommends that you always package the product in the same manner and with the same/similar packaging as when the products were delivered to you. In the event that you wrapped or packaged products in a substandard manner and the product is damaged during shipping to Stenströms, you, as a customer, are responsible for the damage.
\\n
\\n
Stenströms recommends that you use our pre-paid labels for your returns. If you choose to return the product in any other way than through our pre-paid return label you, the customer, is responsible for the products reaching Stenströms undamaged.
\\n
\\n
To print your pre-paid return label please log in here:
A customer who has purchased a product as an individual has the right to return the product if it is faulty. The warranty covers manufacturer’s defects and applies for three years after the product has come into your possession. The warranty also covers defects that have occurred during transport of the product to you. A product that differs from the product agreed upon between you, the customer, and Stenströms, or in another way exhibits deviances can also be regarded as defect. Defects that have occurred because of damage that you have inflicted do not constitute manufacturer’s defects.
\\n
\\n
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect. Stenströms therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them. If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects. In some cases, you are also entitled to cancel the agreement and have your payment refunded. If your claim is approved, you will not be accountable for any costs arising because of the complaint. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty.
\\n
\\n
For matters concerning claims of faulty goods, contact us at customerservice@stenstroms.com
\\n
\\n
8. DISCLAIMERS
\\n
Right of cancellation
\\n
Stenströms reserves the right to terminate this agreement if the customer has failed to act in good faith owing to errors or defects of which the customer is aware, or ought to have been aware, such as incorrect information concerning the price or quantity on the website, or if a product is out of stock or incorrectly listed as available in our inventory. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Liability
\\n
Stenströms shall be deemed exempt from all obligations under this agreement if liability would otherwise have arisen due to events which are beyond the agreement, Stenströms business or as otherwise provided by mandatory law.
\\n
\\n
Force Majeure
\\n
In the event of government action or failure, new legislation, labour law conflict, war or risk of war, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Stenströms control and which could not reasonably have been overcome or foresee, Stenströms shall be entitled to waive its obligations under this agreement. In such event, Stenströms shall not be liable for damages suffered by the customer.
\\n
\\n
Reservation for changes in tax and fees
\\n
Stenströms has the right to cancel the agreement in the event of significant tax or fee changes which are of major importance to the terms of this agreement. In such event, the customer is not entitled to damages or other compensation from Stenströms.
\\n
\\n
Reservation for delays in delivery due to circumstances beyond Stenströms control
\\n
If there is a delay in delivery due to events beyond Stenströms control, Stenströms shall not be held liable for damage resulting from such delay in delivery. In such event, the customer is not entitled to damages or other compensation from Stenströms unless otherwise agreed by Stenströms and the customer or if required under mandatory provisions of the law.
\\n
\\n
9. PERSONAL DATA AND CONFIDENTIALITY
\\n
Personal information, such as name and email address, or other documentation which the customer submits to Stenströms will be collected and stored in digital format. Stenströms will collect and treat all personal data in accordance with the Swedish Personal Data Act. Customer information will be used by Stenströms to enable and ensure fulfilment of the purchasing agreement and for marketing purposes by the company. The customer's personal data may even be used by companies in the same group as Stenströms to ensure fulfilment of the purchasing agreement and for marketing purposes by the company.
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Personal data controller:
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AB Stenströms Skjortfabrik (Corp. ID No. 556004-5378) \\nRegementsvägen 1 \\n25457 Helsingborg, Sweden
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Customer information that is collected:
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Name
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Address
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E-mail address
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Telephone number
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History of purchases with Stenströms
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The information may also be shared with third parties and used for the purposes mentioned below:
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Authorized service partners who provide payment services to ensure fulfilment of the Agreement.
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Authorized service partners who provide logistics services (carriers) to ensure fulfilment of the Agreement.
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Cookies
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Cookies are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:
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Session cookies: “Session cookies” are temporarily stored on the visitor's computer to make use of the website more convenient. When the visitor closes the web browser, saved session cookies are deleted.
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Persistent cookies: \\\"Persistent or permanent cookies\\\" are saved on the visitor's computer and are persistent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes as a basis for statistics and analytics.
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Opt-in: On the website you always have the right to choose if cookies are to be saved on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.
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Excerpt from the personal data register
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If you, as a customer, have entered into an agreement as a private individual, you are entitled to request and obtain your records once a year without cost. An excerpt of your records shows the information about you that is stored with us. To obtain you records, please send a signed request to the postal address stated above. If the information we have about you is faulty, incomplete or misleading we will, of course, rectify it.
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Deregistering customer data
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You, as a customer, are entitled to have your customer data removed upon written and signed request, with the exception of data needed by Stenströms in order to maintain accepted accounting principles.
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10. MISCELLANEOUS
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Discrepancies between different publication
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In the event of differences between information on the website and in other publications, the information published on the website will prevail. However, this does not apply to data that is obviously incorrect or misleading when comparing the different publications.
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Intellectual property, logotypes and trademarks
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All material published on the site, including software, logotypes, audio files, trademarks, as well as text and images, is protected intellectual property. This means that the material may not be used without the permission of the copyright holder and the material may not be copied or otherwise transferred to third parties without the expressed permission of Stenströms. Any violations are reported.
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Disputes
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Disputes between Stenströms and you, as a customer, are resolved by the court under compulsory legislation. Stenströms will comply with recommendations from the National Board for Consumer Disputes.
If you have not received a return label enclosed with your order, please click on your Country/market below to proceed with the printing of your return label from UPS. (External system, works best in Google Chrome)
Here, we have gathered the most common questions and answers we usually receive. When contacting us, always provide your order number, as well as the name and email address used on the order. This will help us to find your order more quickly and efficiently.
\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"contentPosition\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"center\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"width\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":null}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"channel\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
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If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Express Delivery to Access Point – 1-2 business days (35 USD)
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UPS Express Home Delivery – 1-2 business days (38 USD)
\\n
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When exercising the right to withdraw, the customer will assume the cost for return shipping (35 USD with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"9. USA\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
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When the defect was discovered.
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A brief description of the defect.
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A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
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UPS Standard Home Delivery – 3-5 business days (3 EUR)
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UPS Express Delivery to Access Point – 1-2 business days (15 EUR)
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UPS Express Home Delivery – 1-2 business days (18 EUR)
\\n
\\n
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When exercising the right to withdraw, the customer will assume the cost for return shipping (10 EUR with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"7. Germany\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 NOK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 NOK)
\\n
UPS Express Home Delivery – 1-2 business days (180 NOK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 NOK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"5. Norway\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What are the shipping and return costs?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
\\n
UPS Standard Delivery to Access Point – 3-5 business days (Free Shipping)
\\n
UPS Standard Home Delivery – 3-5 business days (30 DKK)
\\n
UPS Express Delivery to Access Point – 1-2 business days (150 DKK)
\\n
UPS Express Home Delivery – 1-2 business days (180 DKK)
\\n
\\n
\\n
When exercising the right to withdraw, the customer will assume the cost for return shipping (100 DKK with our pre-paid label).
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change the delivery address on my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, for security reasons against fraud, we do not change the delivery address on an order.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I order online and pick it up in a store or at the headquarters?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot offer this service.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Shipping information about my package\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"6. Denmark\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"How do I return products?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Provide the following information so that we can handle your case more quickly and efficiently:
\\n
\\n
Order number for the purchase.
\\n
When the defect was discovered.
\\n
A brief description of the defect.
\\n
A picture of the defect.
\\n
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Order\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Can I change, add, or remove items from my order after it has been placed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we cannot handle changes to an order once it has been placed.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I can't complete my order. What could be wrong?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Sometimes it helps to switch browsers, for example, to an updated version of Chrome or Edge.
\\n
\\n
If you receive an error message, take a picture of the error message and email it to our customer service (customerservice@stenstroms.com) along with information about which country you are shopping from and where in the shopping process the error message appears so that we can assist you more quickly.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have not received an order confirmation or an email that my package has been shipped. What is the status of my order?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
When we receive your order, we will send an order confirmation to the email address you provided when confirming your order. The same applies when your package is ready to be shipped from us; you will receive an email with the shipping information. If you have not received any emails, it may be due to the order not being completed correctly or a typo in the email address. If you are missing an email, please contact our customer service to check if we have received your order and what the latest status is.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I have placed several orders, can you combine them?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
No, unfortunately, we are unable to combine orders.
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Within Sweden, we offer free shipping and free returns. Within Europe, shipping to a UPS Access Point is free.
\\n
For returns outside Sweden, a return fee will be charged. Please see our Terms of Purchase §6 for the correct return fee.
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No, for security reasons against fraud, we do not change the delivery address on an order.
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No, unfortunately, we cannot offer this service.
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We recommend downloading the courier's app and adding your package to the app.
\\n
This way, you will automatically receive notifications when the package is ready for pickup or a notice to book a delivery time to your address.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"What happens if I can't pick up my package on time?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Keep in mind that packages are held by the agent/package box for different periods depending on the delivery option you have chosen, ranging from 3-14 days. It is important that you pick up your package on time before it is returned to us. If the package is not picked up in time and is returned to us, we will charge a handling fee. See our Terms of Purchase §4.
\"}}]}]},{\"__typename\":\"ContentItem\",\"type\":\"AccordionBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"groupHeading\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"RETURNS & RECLAMATIONS\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"halfWidth\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"1. Sweden\"}}],\"children\":[{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Do you offer an extended return policy for Christmas?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Yes, we offer an extended return policy for all orders placed from November 18 onwards. You can return your purchases until December 31.
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All orders within Sweden come with a return label included in the package. Use this to return the items you wish to send back. If you need a new return label, contact our customer service, and they will provide you with a new one. For orders outside Sweden, please visit our UPS return portal.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I need to return part of my order. What happens to my invoice with Klarna?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
Log in to Klarna and pause your invoice due to the return. Return the item(s) to us. As soon as we have received your return, we will process it and update the invoice in Klarna. Once the return is processed, a new/updated invoice will be sent to you via email.
\"}}]},{\"__typename\":\"ContentItem\",\"type\":\"accordionItem\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"title\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"I want to file a complaint about a product. How do I proceed?\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"text\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
If the product was purchased in a store, please contact the store where you bought the item and handle the complaint through them.
Using only the best fabrics and trims, we craft classic and contemporary clothing that has become internationally renowned. The perfect fit and feel based on more than 125 years of sustainable craftsmanship.
Tired of the darkness and grey days? Refresh your wardrobe with our newest arrivals in pastel shades. Discover timeless elegance in multi-striped shirts and luxurious cashmere and cotton sweaters - ideal for embracing the fresh, vibrant spirit of the upcoming Spring season.
Step into the season with our latest Spring Arrivals, featuring fresh colors and timeless designs perfect for the season ahead.
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There already exist an account connected to this email. Welcome to log in to your account. If you have forgotten your password, click \\\"Forgot password?\\\" to reset it.\\\"
\"}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"OrderSettings\",\"properties({\\\"getImageAsImageValue\\\":true})\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"header\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Orders\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preamble\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Here, you can view all your active and previous orders. Please note that it may take up to 20 minutes for a recent order to appear after completing your purchase. 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Earn bonus points on your purchases, which can be redeemed for vouchers to use on future orders.
Receive free additional products with select purchases.
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Your presence elevates our community, and we're thrilled to have you on board.
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High comfort Breathable Versatile Natural fiber
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Cotton is a natural material consisting of seed hair fiber from the cotton plant. It is one of the oldest and most cultivated fibers of all time, and today there are cotton plantations in all sunny and warm parts of the world. Cotton is the material we use in most of our shirting, but also in T-shirts, polo shirts and some knitted garments.
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The material is usable for different purposes and has many beneficial properties. High quality cotton fabrics provide fantastic comfort for the wearer and due to its durability in combination with the proper garment care, the item may easily be worn time and time again.
Cultivation of the cotton plant demands a lot of sunlight, between 175 and 225 frost-free days and plenty of water during the growing season. After about nine months the plant reaches about the height of a man. When the flowers blossom, they are cream-colored but shift to pink within a few days. Finally, they turn red and fall off. After the flower drops off, a seed pod, known as the boll, forms. The boll grows to the size of an egg. After a month the fibers reach their full length. When the boll is mature, it opens, and the fibers swell and dry.
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To ensure good yield and high quality, the harvest must take place in dry, sunny weather. Two main types of machines are used to harvest cotton: the spindle picker and the stripper picker. Spindles remove the bolls from the burrs attached to the plants' stems without harming the plant. Strippers remove the entire burr and are often used when it is too windy to use the gentler method, or in fields where the plants have been defoliated by chemical defoliation or cold weather.
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The seed cotton is packed tightly in bundles weighing 220 kg - 325 kg for delivery to the gin. Here, the bundles are loosened and seed pods and other debris are separated by special machines, leaving the ginned cotton in the form of meter-wide rolls. The fibers are straightened by a carding machine, so that they are relatively parallel, and leave the machine in the form of a thin gauze or lap. This material is drawn together into a loose and relatively thick rope, a sliver, and then sent to a drawing frame.
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Initially, 6-8 slivers are passed through rotating rollers. One roll rotates faster than the other, so that the cotton fibers are stretched and straightened. Material from two drawing frames is then doubled together and led to a new drawing frame for further processing. Doubling may be repeated in several steps until the fibers are straight and aligned.
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To attain particularly high quality and high content of long fibers, the carded cotton is combed to sort out the shorter fibers. Cotton fibers have a length (staple) of between 0.32 cm and 6.40 cm. Fibers with a longer staple are also generally thinner. Egyptian cotton is mainly used in the manufacture of Stenströms shirts and blouses.
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Egyptian cotton is considered one of the highest qualities, and the staple varies between 3,8 cm and 4,4 cm. Sea Island Cotton has the longest fibers, between 3,5 cm and 6,4 cm, and is rated as having the highest quality. Very limited amounts of this variety are grown in the West Indies.
Cotton yarns are available in a range of qualities and thicknesses, which is of great importance for the comfort and feel of the garment. Fabrics produced from single-thread yarns in both warp and weft are called single cloth, or singles. Fabrics produced from double-twist yarns in both warp and weft are known as two fold and this is what we mainly use across our shirting.
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The quality aspect is an important factor, as the use of two fold yarn results in a fine, but durable fabric, with a more silky feel on the body. At the same time, the binding implies less wrinkles and is therefore a technical construction, which in turn reduces the use of chemicals and possible non-ironing treatments in the production stage. All cotton fabrics we use are certified according to the Oeko-Tex Standard 100, which means that fabrics have been tested for any harmful substances and considered harmless.
You will find organic cotton in some of our 1899 shirts and in selected women's shirts, but also in some of our polo shirts and knitted garments. Organic cotton is cultivated using production methods that sustains the health of the soil, ecosystems and is not harmful for people working in the process.
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In the manufacturing steps of organic cotton fabrics, there are no added petroleum scours, formaldehyde, anti-creasing agents, chlorine bleaches, or other unauthentic materials. Instead, there are natural alternatives used such as natural spinning oils and low-impact dyes. Earth clays may be used for coloration, and natural vegetable or mineral inks and binders are used for printing on organic cotton fabric.
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The journey starts with obtaining untreated, natural (non-GMO) seeds. Once the seed is secured, the land needs to be prepared and the seed sown. It takes approximately 55 to 60 days from planting until the first flower appears, and bolls appear 50 to 60 days after bloom. The growth cycle of the cotton plant lasts for approximately 5-6 months.
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During the time the plants are growing, the soil fertility, water, pests and weeds need to be managed. Soil organic matter is built through crop rotation, intercropping and compost whereas the water is retained more efficiently due to the organic matter in the soil.
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The farmers maintain a balance between pests and their natural predators through healthy soil and use of beneficial insects, biological and cultural practices to control the pests. They can sometimes use trap crops to lure insects away. The use of toxic chemicals and genetically modified organisms are banned. Seeds will be controlled through cultivation and physical removal of weeds.
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45 days after the cotton bolls appear, they will begin to naturally split open. Once the cotton boll is fully dried and fluffed, it is ready to be harvest. The bolls are carefully hand harvested and selected. The farmers prefer to harvest by hand, so they can visually analyze the maturity of the cotton before picking it. A more mature cotton produces longer staple fibers with the greatest strength. Using innovative technology our supplier can trace the cotton back to the cotton fields by DNA tracing.
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Cotton is known to have been used in Central America as early as 5800 BC. In China and India, it was used from about 3000 BC. Arab merchants began trading cotton products in Europe around the year 800. The Vikings brought cotton to Sweden and the rest of Scandinavia. It was not until the 1400s that cotton was processed in significant amounts in southern Germany. Up until the 1600s, Augsburg led the industrial mass production of cotton fabric, after which the Flemish and English cotton industry took over.
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In 1733, Englishman John Kay invented the flying shuttle. This revolutionary invention led to an imbalance between weavers and spinners, since it took ten spinners to supply a single weaver with enough yarn. The spinning jenny, invented by John Hargraves in 1764, was able to spin eight threads simultaneously. The imbalance was thereby resolved. Richard Arkwright is credited with improving the machine by using waterpower to drive it. Arkwright is often considered the world's first industrialist.
A mindful choice of materials has been at the core of Stenströms since 1899. Aesthetics, comfort and durability guide our designers in their creative process when they design our collections. Together with a timeless design, the choice of high-quality materials gives the garment potential to last for a long time and be inherited by future generations. We almost exclusively use natural materials. Cotton, linen, silk and wool are some examples, but we also see opportunities in increased availability of new innovative and more environmentally friendly materials. Explore our material guide to learn more about the selection of materials we source for our long-lasting pieces.
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MOP buttons have fantastic luster. The material is extracted from the inner layer of the pearl oyster's shell, where the pearl is formed.
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Playful stripes and floral motifs add a cheerful spark, blending beautifully with soft pastels like yellow, aqua and powder pink. These light, uplifting hues are balanced by warmer tones and timeless neutrals, inspired by the calming beauty of nature.
This season, denim becomes your go-to for easy elegance. Think shirts and dresses with charming ruffles or handy cargo pockets — perfect for wherever your day takes you, from casual meetups to special occasions.
Linen is, of course, a key part of this collection — a fabric you’ll reach for again and again. Effortlessly transitioning from a day at work to a weekend by the sea. Its timeless beauty and simple versatility make it the ultimate companion for any adventure.
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Playful stripes and floral motifs add a cheerful spark, blending beautifully with soft pastels like yellow, aqua and powder pink. These light, uplifting hues are balanced by warmer tones and timeless neutrals, inspired by the calming beauty of nature.
This season, denim becomes your go-to for easy elegance. Think shirts and dresses with charming ruffles or handy cargo pockets — perfect for wherever your day takes you, from casual meetups to special occasions.
Linen is, of course, a key part of this collection — a fabric you’ll reach for again and again. Effortlessly transitioning from a day at work to a weekend by the sea. Its timeless beauty and simple versatility make it the ultimate companion for any adventure.
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Spring's pastel hues breathe fresh life into the collection, bringing a soft charm that effortlessly enhances your wardrobe. These muted tones come to life in our versatile Oxford shirts and knitted sweaters, perfect for adding a touch of seasonal allure. The casual yet timeless shirts are modern and comfortable, while the sweaters offer an easy blend of style and versatility. Perfect for layering or wearing on their own, these pieces transition seamlessly from relaxed weekends to smart-casual occasions.
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Step into full-on business mode with timeless essentials that redefine modern sophistication. This season celebrates a return to classic business style, featuring luxurious materials and timeless patterns. Our four-way stretch jersey shirt blends elegance with unparalleled comfort, designed for the fashion-forward man who values both style and quality without compromise.
The indigo color enriches the collection, offering a timeless depth that perfectly complements the essence of denim. This fabric evolves beautifully with each wear, promising durability and character over time. Experiment by combining different denim pieces to create fresh and versatile expressions, perfect for any occasion.
Elegance is born in simplicity, where timeless design meets effortless sophistication. From breezy beach strolls to glamorous evening soirées, these refined pieces transition seamlessly through every idyllic setting. Knitted polo shirts and the latest linen/lyocell shirt with a printed texture bring comfort and charm to any occasion. For those dreaming of Riviera Summers, this is your invitation to embrace the essence of relaxed luxury.
This season, linen comes alive in a vibrant range of shirts designed for every Summer occasion. From plain designs and bold multi-stripes to floral patterns and classic checks, the collection has something for everyone. Whether you’re relaxing by the beach or heading out for a casual evening, these breathable and elegant pieces offer the perfect balance of style and comfort.
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This season combines intriguing textures with a refined palette of classic tones, soft pastels and rich indigo blue. The result is endless possibilities for mixing and matching. Crafted from fabrics like breathable linen, organic cotton and luxurious cashmere, the collection seamlessly blends timeless elegance with contemporary flair. \"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:691\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"ImageBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"imageWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"imageAspect\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Tall: 3:4\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"imageAspectMobile\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"Tall: 3:4\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"blockWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"content-grid-width\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingTop\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"noPaddingBottom\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":false}},{\"__typename\":\"ContentItemProperty\",\"name\":\"imageMargins\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"channel\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"15. 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Spring's pastel hues breathe fresh life into the collection, bringing a soft charm that effortlessly enhances your wardrobe. These muted tones come to life in our versatile Oxford shirts and knitted sweaters, perfect for adding a touch of seasonal allure. The casual yet timeless shirts are modern and comfortable, while the sweaters offer an easy blend of style and versatility. Perfect for layering or wearing on their own, these pieces transition seamlessly from relaxed weekends to smart-casual occasions.
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Step into full-on business mode with timeless essentials that redefine modern sophistication. This season celebrates a return to classic business style, featuring luxurious materials and timeless patterns. Our four-way stretch jersey shirt blends elegance with unparalleled comfort, designed for the fashion-forward man who values both style and quality without compromise.
The indigo color enriches the collection, offering a timeless depth that perfectly complements the essence of denim. This fabric evolves beautifully with each wear, promising durability and character over time. Experiment by combining different denim pieces to create fresh and versatile expressions, perfect for any occasion.
Elegance is born in simplicity, where timeless design meets effortless sophistication. From breezy beach strolls to glamorous evening soirées, these refined pieces transition seamlessly through every idyllic setting. Knitted polo shirts and the latest linen/lyocell shirt with a printed texture bring comfort and charm to any occasion. For those dreaming of Riviera Summers, this is your invitation to embrace the essence of relaxed luxury.
This season, linen comes alive in a vibrant range of shirts designed for every Summer occasion. From plain designs and bold multi-stripes to floral patterns and classic checks, the collection has something for everyone. Whether you’re relaxing by the beach or heading out for a casual evening, these breathable and elegant pieces offer the perfect balance of style and comfort.
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A fusion of our own design ethos and the independent vision of Mathias. Each piece in the collection is based on traditional heritage cuts and paired with nostalgic references to the golden ages of style.\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"textWidth\",\"type\":\"dropdown\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"M\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"url\",\"type\":\"category\",\"valueType\":\"OBJECT\",\"value\":{\"__ref\":\"Category:528\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"urlText\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"featured\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}}],\"children\":[]},{\"__typename\":\"ContentItem\",\"type\":\"TextBlock\",\"properties\":[{\"__typename\":\"ContentItemProperty\",\"name\":\"centerHeaders\",\"type\":\"bool\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"BoolValue\",\"value\":true}},{\"__typename\":\"ContentItemProperty\",\"name\":\"preHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"largeHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":null},{\"__typename\":\"ContentItemProperty\",\"name\":\"subHeader\",\"type\":\"text\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"The nature of Scandinavia\"}},{\"__typename\":\"ContentItemProperty\",\"name\":\"paragraph\",\"type\":\"html\",\"valueType\":\"SCALAR\",\"value\":{\"__typename\":\"StringValue\",\"value\":\"
For us, the partnership has been quite a natural move with Mathias already working with the brand on various creative projects. \\\"We love how Mathias interprets Stenströms,\\\" says head designer for men, Peter Jüriado. \\\"He captures Stenströms through a modern lens. So, when he visited us last year to learn more about the company and how we work, the idea of really working together on something special started to take shape.\\\"
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Together, they have created a men’s capsule collection that includes styles influenced by Stenströms heritage and Mathias unique style ethos. The nature of Scandinavia is the core turning point when it comes to the color palette. Cuts and textures are infused with his love for the 60s and 70s and the accessories carry a personal homage to his late grandmother’s paintings.
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Creative Director, model and actor with a great interest in all things fashion, Mathias le Fèvre delivers his own unique classic style with contemporary elements. Growing up in Denmark, he is a Scandinavian at heart and this is reflected in his values. Mathias appreciates simplicity, quality craftsmanship and new ways of thinking around garments and their presentation.
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From a very young age, he enjoyed watching old movies and studying the rules of gentleman's dressing. He discovered Stenströms while searching for the perfect linen Summer shirt. He was deeply impressed by the quality, fit and the beautiful mother-of-pearl buttons. Mathias' style is timeless with a twist, which harmonizes perfectly with the Stenströms' philosophy.