We offer payment via Klarna (invoice, instalments, and direct payment), credit card (VISA, Mastercard, AMEX), Swish, and PayPal.

To use a voucher, you need to be logged in to your account. The voucher will then be visible and can be activated at checkout, where the amount is automatically deducted from your total.

If you have a discount code, enter it in the discount code field at checkout. Once the code has been applied, your total will update automatically.

Please note that discount codes are case sensitive, meaning that uppercase and lowercase letters must be entered correctly.

In some cases, switching to a different browser, such as an updated version of Chrome or Edge, may help.

If you receive an error message, please take a screenshot and email it to our customer service team at customerservice@stenstroms.com. To help us assist you more efficiently, please include the country you are shopping from and at which step in the checkout process the issue occurs.

Unfortunately, it is not possible to make changes to an order once it has been placed.

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. When your order has been dispatched, you will receive a separate email with tracking information.

If you have not received any emails, please check that your order was completed successfully and that the correct email address was entered. You are always welcome to contact our customer service team to confirm your order and check its status.

Unfortunately, we are unable to combine separate orders into one shipment.

Within Sweden, we offer free shipping and free returns. Within Europe, shipping is free when delivered to a UPS Access Point.

For returns outside Sweden, a return fee applies. Please refer to our Terms and Conditions §6 for current information.

You choose your delivery option at checkout.

Parcel locker:

You will receive a notification with a PIN code when your parcel is ready for collection. Identification via BankID may be required.

Service point:

You will receive a notification by SMS or email once your parcel has arrived.

Home delivery:

Delivery takes place on weekday evenings between 5 pm and 10 pm. You can select your delivery date at checkout. If you choose the “Leave at door” option, you are responsible for the parcel once it has been delivered.

Parcels are typically held for:

• Parcel locker: up to 3 days
• Service point: up to 7 days

If the parcel is not collected within this time, it will be returned to us.

If your order is returned to us because it was not collected, a fee of SEK 249 will be charged.

No. For security reasons and to prevent fraud, we cannot change the delivery address after an order has been placed.

When your order is shipped, you will receive an email with tracking information and a tracking ID, allowing you to easily follow your parcel.

We recommend downloading the carrier’s app and adding your parcel there. This way, you will receive automatic notifications when it is ready for collection or when it is time to schedule delivery.

No, unfortunately we do not offer this service.

You have a 14-day right of return from the date you receive your order.

To be eligible for a return, the product must be in unchanged condition with all tags attached. Refunds will be issued using the same payment method used for the purchase, where technically possible.

Create a return via My Pages or through our returns portal. When returning an item, you are responsible for packaging it securely so that it is protected during transit. We recommend using the original packaging.

We do not currently offer direct exchanges. If you would like a different size, please place a new order and return the item you do not wish to keep.

Once we have received and approved your return, the refund will be issued using the same payment method as the original purchase. Refunds are processed as soon as possible after the return has been handled.

Please log in to your Klarna account and pause your invoice while your return is being processed. Once we have received and registered your return, your invoice will be updated automatically and a new or adjusted invoice will be sent to you by email.

As a private customer, you have the right to file a complaint about a defective product within three years of receiving it. This covers original defects, including damage during transport.

If approved, the item will be repaired or replaced. In certain cases, a refund may be issued.

Items purchased online can be claimed via My Pages or through our returns portal. If the product was purchased in one of our stores, please contact the store where the purchase was made and they will assist you further with your claim.

Stenströms Members is our loyalty program that rewards you for shopping with us. As a member, you earn points on every purchase, which can be redeemed for vouchers and unlock additional benefits as you move up through the membership levels.

As a member (all levels), you earn points on every product purchased online. As you accumulate points, you'll advance to higher levels, unlocking more benefits and receiving bonus vouchers.

Once you've earned 2,000 points, you'll receive a voucher.

You earn 1 point for every 1 SEK/NOK/DKK spent, or 10 points for every 1 USD/EUR/CAD/CHF/GBP spent on purchases made online.

Points are accumulated and retained over a rolling 12-month period. As a member (all levels), you earn points, which are added to your account 30 days after your purchase.

Vouchers are rewards you receive as part of the Stenströms Members program. By shopping online and earning 2,000 points, you’ll receive a voucher code. This code can be applied at checkout for a discount on future purchases. Vouchers are valid for online use.

Vouchers are only valid for online purchases and cannot be used in-store.